Printer-Cashdraw locking Problems

Hi.
I keep getting this error when starting Store Operations POS:
"Warning 941: The Cash Drawer is not accesible. It may be locked by another
application"
I am using EPSON TM88iii which is connected to the cash drawer via an RJ45 cable.
I tried restarting POS, rebooting the O/S, checking the printer for paper/connection problems, but I still get the same error message. I even tried deleting the POS printer and cash drawer from OPOS, then reinstalling the devices, and still same error". In fact doing a "Health Check" with EPSON OPOS software yields another error message. This is very annoying! Any ideas here?
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Is the manager application open at the same time?
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Jocelyn


"Arthur" wrote:
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Arthur,
Do you have multiple users? If so both can't be logged onto RMS and have the cash drawer/printer work.
"Arthur" wrote:

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I don't have SO Manager open at the same time. Also, there are not 2 users logged in at the same time.
I actually believe this is not a receipt printer problem but a cash drawer problem. It might sound ridiculous given that the cash drawer is such a simple device. I am using an MMF cash drawer...anyone having problems with these?
"lax guy" wrote:

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lax guy,
If you use Windows printer drivers you can have multiple people using the same printer and drawer.
Maybe even with OPOS, but we don't use OPOS with it's limitations.
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Jeff Check Point Software
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you have multiple users? If so both can't be logged onto RMS and have the <BR>cash drawer/printer work.<BR><BR><BR>"Arthur" wrote:<BR><BR>&gt; Hi.&nbsp; <BR>&gt; <BR>&gt; I keep getting this error when starting Store Operations POS:<BR>&gt; <BR>&gt; "Warning 941: The Cash Drawer is not accesible.&nbsp; It may be locked by another <BR>&gt; application"<BR>&gt; <BR>&gt;&nbsp; I am using EPSON TM88iii which is connected to the cash drawer via an RJ45 <BR>&gt; cable.<BR>&gt; <BR>&gt; I tried restarting POS, rebooting the O/S, checking the printer for <BR>&gt; paper/connection problems, but I still get the same error message.&nbsp; I even <BR>&gt; tried deleting the POS printer and cash drawer from OPOS, then reinstalling <BR>&gt; the devices, and still same error".&nbsp; In fact doing a "Health Check" with <BR>&gt; EPSON OPOS software yields another error message.&nbsp; This is very annoying!<BR>&gt; Any ideas here?</BLOCKQUOTE></BODY></HTML>
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Arthur,
Manager | File | Configuration | Options tab | POS options | check Share the OPOS printer...
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You must be using Outlook Express or some other type of newsgroup reader to see and download the file attachment. If you are not using a reader, follow the link below to setup Outlook Express. Click on "Open with newsreader" under the MS Retail Management System on the right.
http://tinyurl.com/75bgz
**********
<BR><BR>I keep getting this error when starting Store Operations POS:<BR><BR>"Warning 941: The Cash Drawer is not accesible.&nbsp; It may be locked by another <BR>application"<BR><BR>&nbsp;I am using EPSON TM88iii which is connected to the cash drawer via an RJ45 <BR>cable.<BR><BR>I tried restarting POS, rebooting the O/S, checking the printer for <BR>paper/connection problems, but I still get the same error message.&nbsp; I even <BR>tried deleting the POS printer and cash drawer from OPOS, then reinstalling <BR>the devices, and still same error".&nbsp; In fact doing a "Health Check" with <BR>EPSON OPOS software yields another error message.&nbsp; This is very annoying!<BR>Any ideas here?</BLOCKQUOTE></BODY></HTML>
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Just to confirm my original suspicions, the receipt printer seems to be working fine. I installed the EPSON windows driver, and the printer was able to print receipts. With OPOS. still nothing works.
Now I am trying to figure out how to get the cash drawer to open. I know there is an "OPERATION" mode that gives you the option to open the cash drawer, but either I can't figure out how to use it, or the cash drawer really is dead, just as I suspected.
"Jeff" wrote:

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Arthur,
We don't do Epsons, but with Stars using the Windows driver and when the drawer plugs into the printer, you should _not_ tell RMS that you have a cash drawer attached. The opening of the drawer is handled within the printer properties.
Manager | Database | Registers | Register List | select the register | Cash Drawer 1 & 2 | uncheck Cash Drawer is enabled...
--
Jeff Check Point Software
=====================================================
You must be using Outlook Express or some other type of newsgroup reader to see and download the file attachment(s). If you are not using a reader, follow the link below to setup Outlook Express. Click on "Open with newsreader" under the MS Retail Management System on the right.
http://tinyurl.com/75bgz =====================================================
Hi.&nbsp; <BR>&gt; <BR>&gt;&nbsp;&nbsp; I keep getting this error when starting Store Operations POS:<BR>&gt; <BR>&gt;&nbsp;&nbsp; "Warning 941: The Cash Drawer is not accesible.&nbsp; It may be locked by another <BR>&gt;&nbsp;&nbsp; application"<BR>&gt; <BR>&gt;&nbsp;&nbsp;&nbsp; I am using EPSON TM88iii which is connected to the cash drawer via an RJ45 <BR>&gt;&nbsp;&nbsp; cable.<BR>&gt; <BR>&gt;&nbsp;&nbsp; I tried restarting POS, rebooting the O/S, checking the printer for <BR>&gt;&nbsp;&nbsp; paper/connection problems, but I still get the same error message.&nbsp; I even <BR>&gt;&nbsp;&nbsp; tried deleting the POS printer and cash drawer from OPOS, then reinstalling <BR>&gt;&nbsp;&nbsp; the devices, and still same error".&nbsp; In fact doing a "Health Check" with <BR>&gt;&nbsp;&nbsp; EPSON OPOS software yields another error message.&nbsp; This is very annoying!<BR>&gt;&nbsp;&nbsp; Any ideas here?</BLOCKQUOTE></BODY></HTML>
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What you described Jeff seems to be the case with EPSON printers too, but the cash drawer is simply not opening, which leads me to believe the cash drawer is internally busted.
Can anyone recommend me a cash drawer that works well with EPSON printers...I am using an MMF cash drawer but it seems to get easily busted. I need a cash drawer that can stomach a lot of abuse, and also opens easily with the signal being sent out with the EPSON TM888iii printer.
"Jeff @ Check Point Software" wrote:

drawer plugs into the printer, you should _not_ tell RMS that you have a cash drawer attached. The opening of the drawer is handled within the printer properties.

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We generally use MMF drawers & Epson Printers. We've used a few AGP cash drawers as well. With either brand, just stay away from anything labeled "Economy" and you should get a pretty solid device.
Glenn Adams Tiber Creek Consulting http://www.tibercreek.com snipped-for-privacy@tibercreek.com ---------------------------------------------- Please DO NOT respond to me directly but post all responses here in the newsgroup so that all can share the information.
Arthur wrote:

drawer plugs into the printer, you should _not_ tell RMS that you have a cash drawer attached. The opening of the drawer is handled within the printer properties.

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Thanks for the advice Glenn. By the way, since you use Epson-MMF combos, could you tell me if you use the Windows driver with EPSON how do you get the cash draw to kick open? Is there some sort of special command you have to send to the cash drawer?
"Glenn Adams [MVP - Retail Mgmt]" wrote:

drawer plugs into the printer, you should _not_ tell RMS that you have a cash drawer attached. The opening of the drawer is handled within the printer properties.

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Just an update here. I managed to get the cash drawer to kick open by having epson the epson printer driver send a command to the cash drawer to open at both the "Start of Document" and "End of Document". You can do it by right-clicking the EPSON printer icon on Windows and setting the relevent option for printing-preferences (click the OPERATOR TAB).
At least this tells me that both the EPSON printer and the MMF cash drawer are still operational. Now I am wondering if there is a problem with the EPSON OPOS software. I would much rather use OPOS as it is faster that using the windows printer driver...
"Arthur" wrote:

drawer plugs into the printer, you should _not_ tell RMS that you have a cash drawer attached. The opening of the drawer is handled within the printer properties.

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We use OPOS. You will need to uninstall the Epson Windows driver, or at least delete the Printer, before OPOS is going to work.
Glenn Adams Tiber Creek Consulting http://www.tibercreek.com snipped-for-privacy@tibercreek.com ---------------------------------------------- Please DO NOT respond to me directly but post all responses here in the newsgroup so that all can share the information.
Arthur wrote:

drawer plugs into the printer, you should _not_ tell RMS that you have a cash drawer attached. The opening of the drawer is handled within the printer properties.

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Actually, originally i never had the windows epson print driver installed. I was just using OPOS, and the problem just happened out of the blue. I tendered a sale, but the cash drawer did not pop....i restarted the POS software, and get this message about the software being locked.
I used to see this problem before, but it would just fix itself if I rebooted the machine. This time when I rebooted the machine, I still got the same problem..I tried some of suggestions mentioned above, still no luck with OPOS.
I have to believe I am not the only one experiencing this problem. I am tyring to get to the bottom of this problem....Either the fault lies with:
1. RMS software 2. OPOS software 3. EPSON receipt printer 4. Cash Drawer.
I believe I can rule out #3 and #4 above because after installing the windows print driver, reciepts can print and the drawer can pop.
So my guess it is either a problem with RMS or OPOS software......so I called the EPSON tech support, and believe me this is a painful experience because they first transfer you to "level 1" support - which means you talk to a guy who knows less about their product than you do. "Level 2" support is next up, but they pretty much insist that the problem must lie with the software using OPOS (in other words, RMS), or the cash drawer. They make sure you have the latest service packs for EPSON ADK installed, and when that still doesnt help, they transfer you to "Level 3" support....who I am awaiting a response from.
"Glenn Adams [MVP - Retail Mgmt]" wrote:

drawer plugs into the printer, you should _not_ tell RMS that you have a cash drawer attached. The opening of the drawer is handled within the printer properties.

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I've had the same problem with my epson printer .check the which port the printer is assigned to under printer properties. resetting it to the LPT1 Port always fixed mine.
Dennis

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Well, I finally got RMS to work using OPOS again....my solution? I had to uninstall RMS, uninstall OPOS, and reinstall both back....how silly of a solution is that?
Unfortunately, I am not able to recreate the problem so I cannot attempt the solution Dennis suggested.
This problem appears to occur randomly...I can't figure out how to recreate the problem to get the receipt printer / cash drawer to lock up again....but don't worry I know sometime in the future it wil happen again at the worst possible moment!
I've been trying to figure out this issue, but this is what I (WHO IS NO EXPERT) can come up with:
I don't know much about how OPOS works, but it appears that under OPOS, if an application needs to use a device it has to get a a hold (or lock) on the device to prevent another application from sending a command to the same device simultaneously. And I presume that once the command has been executed, the application is supposed to release this lock. Somehow, there are occasions where Store Operations POS acquires the lock but then somehow does not release the lock, so OPOS continues to be under the assumption that the device (printer/cash drawer) is still being operated on (even though it is not being used). Even when a user closes the Store Operations POS application, the lock is not being released, so restarting the POS doesnt accomplish anything. That is why the only solution seems to be uninstalling RMS and then reinstalling.
To me this is a bad bug. This is something Microsoft and/or Epson has to resolve.
I would think that EPSON should have a maximum time constraint on how long a paricular OPOS device can be locked (say 1 minute). Once that time constraint is exceeded, why can't the EPSON OPOS software just automatically release the lock itself.
How do we make the relevent people at Microsoft and EPSON aware of this issue? Will they even care to resolve it?
"MHPNW STAFF" wrote:

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I'm not sure, but this must have something to do with your particular setup. I use an Epson printer with OPOS and have never had an issue with it. I know this isn't any help to you, but I thought you might want to know there are some of us out here that are using the setup without any issues. Craig

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Craig, are you using an MMF cash drawer also? Is your cash drawer connected to the printer via an RJ cable? Or do you have the cash drawer connected directly to the computer (independent of the cash drawer)? Did you have to make any modifications when configuring the printer with OPOS?
I have to believe others must be having the same problem as me when using the same configuration (EPSON TM88iii <-> MMF Cash Drawer), because this same problem has occured even on different computers.
"Craig" wrote:

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same setup, and no modifications.

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