I had a hard drive failure Saturday night after we closed (came in Sunday and the computer was loading like it was going through quicksand). I setup a computer we use as a DVR for our security cameras(already had SQL running and RMS installed just for this purpose) to take care of sales until I finish building and configuring a new Windows 7 Professional system to take over(huge pain in the butt BTW). Luckily I have batch files setup to backup everyday so I lost no data ( my brother-in-law has a computer repair store and was able to pull my backup from the hard drive). We're not sure if it was the hard drive, motherboard, or processor since I told them to quit wasting time trying to figure it out and build me a new one. The system was
3-4 years old and I wanted to upgrade to a net display and a new Star USB printer anyway so I figured now was the ideal time to take the leap. I installed 7 instead of XP because I want to keep moving forward as much as I can, and XP will be nearing the end of it's support cycle and most hardware and programs are being built with 7 in mind. I wish I had stuck with XP just because it's a headache to get everything configured with 7, but I am sure I'll be glad down the road that I went with 7, it's just hard to feel that way right now.Everything went pretty well getting the backup up and running, but I have hit a few snags along the way since the peripherals were never set up on the backup system. It's an XP pro system so all the drivers, etc. are the same as the old system that fried, which has helped a lot. Just a quick note here to everyone, if it is at all possible for you have a backup system with RMS installed ready to go in the case of emergency do it, you'll be glad you did. I am usually not the prepared type, but having this backup system ready to go made a huge difference as to whether I was going to pull all my hair out or not. I can take my time getting my new system setup and running smoothly without the pressure of not having a system running the store. This happened on a Sunday so no one was open to get any hardware and keep my store running. Sorry about the long post, I just thought maybe it would help to get a few more people prepared in the case of hardware failure to their store's life blood.
Anyways..... the main problem I'm having with my backup system is getting the cash drawer to pop. The printer prints and works fine. The printer is an Epson TM T88IIP. I have OPOS installed and the check health for the cash drawer pops the drawer within the configuration utility. It just won't do it in the POS. I have the cash drawer enabled and the LDN for the cash drawer is set the same in RMS Manager as in the utility. I have checked everything many times and it is all setup properly. I don't know how long it's going to be until I get my new system on line, and the cash drawer not popping is a royal PITA.
Any help here would be much appreciated. This really has me baffled.