Cash Drawer wont pop

I have my cash drawer ran through my Epson TM-T88III and when I make a sale it prints the reciept but the drawer doesnt pop open. I have the OPOS drivers installed for it and when I do the CheckHealth test on the drawer it pops open then the screen freezes for a little bit then it says there was an error but the drawer does pop out when i start the test. I've looked everywhere on the drawer for any type of marking for the brand/model that it is and we purchased it 2 years ago and it worked fine with our previous POS system. Now that we have switched to Microsoft Retail Management System, something is stopping it from working correctly. Please help.

Reply to
dwarren1985
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Reply to
cesmi1

We had the same problem, for some reason EPSON doesn't like the windows driver.People told me to delete the windows drive and to install the EPSON drive after.Well that didn't work. So we did try something Dif. it did work but it prints very slow. go to Store Operations Manager click on Database, Select Register then Register list. Select the register you want and click on properties . go to Receipt printer tab. and select on Printer type Windows. maybe this will work for you too.

Reply to
Jose

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