ELAN Financial Services Credit Card Downloads to Quicken?

snipped-for-privacy@email.com wrote

I have been downloading my credit card transactions from Elan Financial Services to Quicken for a number of years. About 4 days ago, I started receiving an error when trying to download to Quicken saying "Quicken cannot make an Internet connection...), but no error code. It is not my Internet connection as all my other download accounts are working just fine.

I tried Deactivating and Reactivating the Elan services, but cannot reactivate now as it gets the cannot connect error. I'm using Quicken

2012 on Win7 64bit.

Anyone else using Elan Financial Services credit cards and getting the download to work? If so, can you advise as to what I should try?

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What is the exact error message (and error number, if any)?

What is the "connection" method (found in the "Transaction Download" column in the Account List - or the Online Services tab of the Edit Account Details dialog for the account)?

I have been downloading my credit card transactions from Elan Financial Services to Quicken for a number of years. About 4 days ago, I started receiving an error when trying to download to Quicken saying "Quicken cannot make an Internet connection...), but no error code. It is not my Internet connection as all my other download accounts are working just fine.

I tried Deactivating and Reactivating the Elan services, but cannot reactivate now as it gets the cannot connect error. I'm using Quicken

2012 on Win7 64bit.

Anyone else using Elan Financial Services credit cards and getting the download to work? If so, can you advise as to what I should try?

Appreciate any tips. charliec

------------------ I'm having the same problem but with a Capital One credit card...code CC-899.

This is Express Web Connect.

It's always worked in the past and all other accounts download fine.

See below

The message was "Quicken cannot make an Internet connection". I cannot repeat the error as I deactivated the online service and tried to reactivate and receive this message - "Sorry. We encountered an error (It is not your fault)" and then below that "Quicken is having trouble connecting to Elan Financial Services". No error codes are provided.

The method in the Transaction Download column for the account is "Not Available"

In the Online Services tab, it says "Set up Now", but trying to set up generates the error above.

"---Fitz---" wrote

I'm having the same problem but with a Capital One credit card...code CC-899.

This is Express Web Connect.

It's always worked in the past and all other accounts download fine.

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Here's the Quicken faq for CC-899 (I'm guessing that may be what charliec had too):

Whenever you get an error message with an error number (most error numbers will begin with OL-nnn or CC-nnn), your best bet is to go the the Quicken support site at:

and key just the numeric digits of the error number in the search box and press Enter (or click Go). Most OL-nnn and CC-nnn errors will have faq's.

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Thanks for the info. I've alrady done all of this and still no joy. This is the only account with this problem. I guess it's been about 7-10 days since I've been able to connect with Capital One. I'll continue to try and thanks again.

"---Fitz---" wrote

Thanks for the info. I've alrady done all of this and still no joy. This is the only account with this problem. I guess it's been about 7-10 days since I've been able to connect with Capital One. I'll continue to try and thanks again.

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I'm not sure why it doesn't work for you, but as far as I know, you're the only one for whom the instructions don't work: Specifically, resetting Internet Explorer settings.

[Many have accomplished the same result by just unchecking the box to "Use TLS 1.2. I think that resetting Internet Explorer settings does ... that plus more.]

If you can not get downloading working by doing that, I suggest you contact Quicken support.

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MY BAD! I double checked again and TLS 1.2 WAS still checked. Unchecking it did the trick! All is well and thanks agin for the help. The check is in the mail!

Hi Fitz & John, Where is this TLS 1.2 located so I can check on it's status? Thanks

Fitz/John,

Found it! I made the change it IE7 to uncheck it, but left 1.0 & 1.1 still checked. Closed IE7 and restarted the computer (just wanted to be sure :). Went back to Quicken and got the download working again. Thanks for the tips and I hope Fitz's check covers me as well! charliec

No one should still be using IE7. Even us XP stalwarts can install IE8 which is more secure than IE7.

My mistake - I'm using IE10 - but had Win7 on my mind.

Excellent choice. Sadly, though, millions still have ancient versions of browsers installed on their computers. Why, when the updated versions are free...who knows?