Downloading Credit Card Statements

You left out some information that could be useful: for starters, Quicken version, and download method.

Deactivate the credit card account for downloading. If the normal download method is "Direct Connect", re-activate the account for downloading.

Then try another download.

On Wed, 27 Aug 2008 19:54:41 GMT, "John Pollard" wrote: You left out some information that could be useful: for

Thanks for the reply. I am using Quicken 2006 Deluxe. My download method is to click on the monthly statement and then to download it using the Quicken selection. I then accept the download into the credit card screen. I don't know how to" Deactivate" the credit card account for downloading, nor what you mean by "Direct Connect" or how I would "Reactivate."

If you logon to your fi's web site to initiate a download, then you are using Web Connect to download.

To Deactivate the Quicken account for downloading, open the account to the Overview tab, click on "Change Online Services", then click Deactivate. Since you're using Web Connect to download, you do not need to re-Activate the account.

Please let me clarify: My method of accessing the credit card company which is also my bank is to click on the bank website, either via clicking on Update Now in Quicken or by going directly to the bank website. In either case I am clicking on the same URL. Just to make sure that you understand my problem: I simply changed the number on the credit card account in Quicken, i.e., it is the same account with a different number.