Credit Card Downloads Disappearing?

If anything, there are more credit cards available for downloading now than in 2011. If you list your exact cards, people may be able to help out better.

My AmEx downloads and always has, I wonder why yours doesn't?

Some Amex cards are issued by banks these days, so the bank may not offer Quicken download.

I have a ChevronTexaco Gas Credit Card and I cannot get it set up in Quicken (v12) for download - I cannot even create the account in Quicken. I can log onto the site "

" with no problem, but cannot get it to setup and download to Quicken. I get error OL-221-A when trying to set it up. Quicken IDs the card (list the last 4 digits in the error message), but say it does not have enough information to create the account. The credit card is issued via GE Capital Bank (formely GE Money Bank). Don't know if that might be part of the problem.

Any insights appreciated! charliec

I have 2 cards issued by GE Retail Bank, PayPal Extras MasterCard & Sam's Business Discover.

PayPal works with Express Web Connect, Sam's only does Web Connect.

I suspect your gas card is like my Sam's, you have to go to the web site, and manually download via Web Connect

I didn't know that, thanks for the info.

You're welcome. It was the result of a lawsuit a few years ago. Here's an example:

I tried that and since I do not have an account in Quicken, the download does not work. How did you create the account in Quicken - maybe I can follow your steps and get it to work!

charliec

I tried that and since I do not have an account in Quicken, the download does not work. How did you create the account in Quicken - maybe I can follow your steps and get it to work!

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If you have a valid QFX file to import, you don't need an existing Quicken account. When Quicken discovers it has no account for the downloaded QFX data, it will offer to create a new account for you.

Earlier you said you were getting OL-221 errors; here's the Quicken FAQ for OL-221.

My process was to go to the website, account activity, download, choose Quicken, and then download. It download the QFX file, open Quicken and then I get the OL-221 error. What am I doing wrong? I have already looked at the FAQ and it did not help.

Any other thoughts?

I have already looked at the FAQ and it did not help.

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From the FAQ:

"After collecting your log files and checking to see which connection method your account uses, contact the appropriate support group for assistance: ?If the connection method used by your account is Express Web Connect: contact Quicken Support. ?If the connection method used by your account is anything else, contact your financial institution".

Have you contacted your financial institution (or Intuit)?

I cannot not even create the account in Quicken. When trying, it shows the correct Credit Card FI and I select it - enter my username and password for the website (it shows the correct website at the top of the "Add Account" box) and it tries to connect and comes back with the error "unknown something?" and says Quicken could not get enough information to create the account. It does find the website as it displays the last 4 digits of my CC # in the error message.

I've had phone conversations with Quicken Tech Support and the Credit Card website Tech Support and the each point to the other as the problem - neither will take responsibility for solving the problem - I guess I might be stuck!

In February, 2010, PayPal downloads broke, I couldn't even do them via Web Connect.

September, 2011 was when it was finally fixed.

PayPal is also a GE Bank card, so you may just have to wait a year or two.

charliec wrote

I cannot not even create the account in Quicken. When trying, it shows the correct Credit Card FI and I select it - enter my username and password for the website (it shows the correct website at the top of the "Add Account" box) and it tries to connect and comes back with the error "unknown something?" and says Quicken could not get enough information to create the account. It does find the website as it displays the last 4 digits of my CC # in the error message.

I've had phone conversations with Quicken Tech Support and the Credit Card website Tech Support and the each point to the other as the problem - neither will take responsibility for solving the problem - I guess I might be stuck!

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Well, there are only two possibilities: the download method is either Express Web Connect (therefore, most likely an Intuit problem); or not (most likely a financial institution problem).

[I grant that the problem may be complicated somewhat by not being certain which financial institution is supposed to be responsible for the download ... though your attempts suggest that it is whichever financial institution you downloaded the QFX file from.]

"Chevron and Texaco Credit Cards" only offers Express Web Connect downloads; "GE Money Bank" offers Web Connect and Express Web Connect downloads; and "GE Money Bank Credit Card" only offers Express Web Connect downloads.

If a Web Connect download fails (the download method you used when you logged on to the fi web site and initiated a QFX download), the greater likelihood is that the financial institution sent some invalid data. Sometimes Intuit can help bring that to the fi's attention, but ultimately, the fi would have to fix the problem.

I can't remember for sure, but I think that (at least sometimes) there is some info in the OFXlog (or possibly the CONNlog) that will indicate more about what went wrong. Those files can be viewed in Quicken Help > Log Files (and the OFXlog can be saved to a TXT file for better viewing, if desired).

If you want to view the logs (or save them for transmission to Intuit or the financial institution), it might be simpler to create a New Quicken file, and try to create just the one credit card account in that new file. That would insure that the resulting log files contained only info about that one download for the one account.

The question wasn't about specific cards. I asked whether there was a trend that cards were removing direct download (as my credit union did), or some motivation for them to do so.

The AmEx is a Fidelity Investment Rewards, one of the best around IMO because it gives effectively 2% cash back with no annual fee.

is run through FIA Card Services, which also handles another of mycards which does support direct download. So I wonder why theywouldn't do it for all their cards.

Thanks John charliec

Intuit charges banks a lot of money to offer OSU. The more the government tries to "protect" the lowly citizen by defining what financial institutions can charge for things like debit card transactions, the more those same financial institutions are going to question the value of spending money on things like OSU.

Every card is treated as a separate product with it's own profit and loss. FIA has apparently decided that spending money on cash back is better than allowing OSU (with its corresponding fees to Intuit).

My experience is that MORE FIs are supporting Direct Connect & Quicken

e.g., Andrews FCU, Fort Knox FCU & UMB used to be Web Connect, now they are DC.

RiverLand FCU and Stanford FCU didn't use to support Quicken downloads. Now they both do EWC.

Oops, FKFCU used to be no Quicken downloads, now it's EWC