Welcome to November 2017. Having been able to connect with Elan for the
past couple of years, I'm now getting the error that there is a problem with
the Quicken servers and that I should NOT contact Elan because "they cannot
fix the problem".
Gee, that gives me a lot of confidence that the new, SUBSCRIPTION BASED,
Quicken 2018 will be worthwhile...
I have no idea what you think you have a reason to expect, but your comment
in this discussion (that started over a year ago - meaning it is too old to
be adding comments to), suggests that you also have no idea what you have
any reason to expect.
If you have been unable "to connect with Elan for the past couple of years",
you are way out of line drawing any conclusions what so ever about your
problem. You should have addressed your problem long ago; no one else,
including Quicken, is responsible for your failure to do so. What ever
problem may have existed a year ago is hardly likely to be the same problem
To top it off, you have failed to provide any evidence about your problem,
evidence that would allow someone to provide a possible solution/workaround.
And unlike you, some other Quicken users have been able to download from
Elan during "the past couple of years" (though some complaints still exist).
Had you really cared, you could have researched for yourself during the
"past couple of years": here and in the Quicken Community/Forum. For some
discussions about Elan, see:
Elan appears to offer "Web Connect" and Express Web Connect" downloads. "Web
Connect" downloads are extremely reliable, but they require the user to
logon to the financial institution to initiate the download. Express Web
Connect downloads are far less reliable; but when they work, they are easier
for the user.
If you have a problem with Web Connect downloads, it is 100% the
responsibility of the financial institution.
If you have a problem with Express Web Connect downloads, the responsibility
could lie with the financial institution or with Quicken. You would need to
contact Quicken Support for assistance:
But one thing is for sure: unless you get the new subscription based Quicken
before May 1, 2020, you will not be able to "connect" to any financial
institution from Quicken.