ChevronTexaco Gas Credit Card with Quicken?

Anyone here managing the ChevronTexaco Gas Credit Card in Quicken? I have a bit
of a problem with downloading transactions as the Cardholder Reward transaction
has an invalid date of 00/00/2000 as the Transaction Date, thus causing a error
in trying to download to Quicken.
If so, what is your work around for this issue.
Thanks
charliec
Reply to
charliec
I have no experience with this particular card, but your issue will be with ChevTex. Quicken has no control over what the FI sends them. They tell t he FIs what the information needs to look like, but if the FI sends "00/00/ 2000", Quicken won't try to correct that.
My recommendation is to speak with someone in the ChevTex tech support grou p to explain the issue. They may be able to fix it.
It's possible that you'll need to "demand" to speak to someone who's truly in tech support. The first round or two of calls will likely be with peopl e who are experienced with things like inaccurate/fraudulent charges or add ress changes. They have little or no understanding of systems/software/int erfaces. Unless they're incredibly sharp, you just need them to pass you o n...
Reply to
bartt.shelton
Anyone here managing the ChevronTexaco Gas Credit Card in Quicken? I have a bit of a problem with downloading transactions as the Cardholder Reward transaction has an invalid date of 00/00/2000 as the Transaction Date, thus causing a error in trying to download to Quicken.
If so, what is your work around for this issue. --------------------------------------------------------------------------------------
It appears that Chevron/Texaco only offers "Express Web Connect" downloads. If that is how you are connected, then the downloads may be formatted by the financial institution or by Intuit (doing what's called "screen scraping"). When Intuit has to do the formatting, the chances of getting bad data are significantly increased.
I think your best chance of getting the problem solved is to go thru Quicken Support at
formatting link
Support should be able to determine what entity is formatting the data; and if it is Intuit, Support should be able to contact the Intuit Express Web Connect scripts team to get the issue addressed. Naturally if the data is being formatted by the financial institution (or a third party they hired), they will have to fix the problem.
[Contrary to the comment at the Quicken Support site, I don't believe you will have any luck getting this fixed by going to the Quicken Community.]
Reply to
John Pollard
Thanks for the reply. The problem is with the download Web Connect File created by the financial institution and I have spent a great amount of time on the phone with them and they will not own up to the problem (claims it a problem with Quicken!).
For now, I create the Web Connect File on the financial institution's website, edit the file in Notepad and change the invalid date to the correct date, and the File Import/Web Connect File works great in updating in Quicken. Wish I did not have to edit the file to fix their problem.
Reply to
charliec
How about sending the FI a copy of the Web Connect file, before you've edited it, and demanding that they explain the date format ... since they're claiming that it's correct.
Reply to
danbrown
The Client Services Agent at the FI will not allow you to communicate with the Web Support Staff - saying their Tech Support Staff do not deal with clients. They claim they generated a ticket on the problem, but I have not heard anything from them!
Does anyone here deal with Synchrony Bank ("SYNCB")? They are the ones who manages the ChevronTexaco Gas Card.
Thanks charlie
Reply to
charliec
rote:
-----------------
dited it, and demanding that they explain the date format ... since they're claiming that it's correct.
I have no experience with that FI, but it sounds like you're dealing with t he same bureaucracy crap that I had w/ Discover. If they've at least opene d a ticket, there's hope. I can't imagine anyone coming back with a resolu tion that leaves things as is.
In my case, it took Discover several months to get around to the problem & I never received confirmation that it had been fixed. I just noticed that I had a couple of months worth of reconciliations that went smoother, so th at's how I found out it had been fixed.
If you've got that ticket number, hang onto it & you can inquire about its progress every few months until it's resolved.
Reply to
bartt.shelton
Hi, Charlie.
As of last week, I do. They've just taken over my Lowe's credit card from GE Capital Bank. So far, no problem - but it's been only a week or two.
But I use that card only a couple of times a year, so it may take a while for a problem to appear - if one ever does.
RC -- -- R. C. White, CPA San Marcos, TX (Retired. No longer licensed to practice public accounting.) snipped-for-privacy@grandecom.net Microsoft Windows MVP (2002-2010) (Using Quicken Deluxe 2014 R 7 and Windows Live Mail in Win8.1 x64)

The Client Services Agent at the FI will not allow you to communicate with the Web Support Staff - saying their Tech Support Staff do not deal with clients. They claim they generated a ticket on the problem, but I have not heard anything from them!
Does anyone here deal with Synchrony Bank ("SYNCB")? They are the ones who manages the ChevronTexaco Gas Card.
Thanks charlie
Reply to
R. C. White

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