Gift Card and Debit Transaction

Has anyone had a problem processing gift cards and tendering with pin based debit cards? Debit cards/credit cards process fine unless gift cards are involved. Gift cards work fine when using credit or cash tender. When activating a gift card and paying using debit card the POS closes down with the below error message:

Database connection lost, application will be closed Error #-2147467259 [DBNETLIB][ConnectionWrite (send()).]General network error. Check your network documentation. (Source:Microsoft OLE DB Provider for SQL Server (SQL State: 08S01) (NativeError: 11) No Help file available

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Teresa
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What gift card solution are you using? Sounds like the addin is interfering with the tender process in some way.

Glenn Adams Tiber Creek C> Has anyone had a problem processing gift cards and tendering with pin based

Reply to
Glenn Adams [MVP - Retail Mgmt

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