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Gift cards/over tendering Credit Cards/ Reload Vouchers

Here is the scenario: I have a gift card #12 (OR VOUCHER #12). These are plastic cards that I would like to reload as the cusomer wants to put on more money. So the customer comes in with the card and wants to add $100 to the card. When the POS sale screen is blank, no items selected, I press enter, which brings up the tender field. In 'cash' i put +$100 in the Gift card field I put -$100 It asks for the voucher number, i swipe the gift card and- boom, you have another $100 on the card. Esentially swapping tender with the customer. Here is the problem, I want to add more $ to that same gift card, only this time the customer gives me their credit card. Guess what, it wont work. The Credit card tender is automatically blocked so I can't over tender a credit card. How can I change this? Is there away to allow me to overtender a credit card so I can add value to an existing gift card? Or is there another method for achiving the same end result? Thank You, Willie

Reply to
Willie
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Not sure if this will work as we do not use gift cards but can you not go into the tender in manager and flag the tender type to allow over tendering? There is a flag for each tender type, which toggles over tendering on and off.

M> Here is the scenario: I have a gift card #12 (OR VOUCHER #12). These are

Reply to
Melinda Lisk

Reply to
Willie

Willie

It is grayed out because there is security on the field for the user logged in. Do you have access to change security? Do you need assistance with changing the security?

Mel> Thanks for the suggestion. MSFT RMS automatically checks the box that won't

Reply to
Melinda Lisk

Reply to
Willie

What is your "Tender Type" in the Tender Type Properties? (i.e. cash, credit card, check, debit card,) If it's "Credit Card" the flag is grayed out because it is against the law to over tender a credit card. In Canada anyways.

So I have two ideas for you

If you make it "Other" you should then be able to change the flag for over tendering. This should work if you are not using an integrated credit/debit system.

If you are, your other option is to create an item to fool the system. The item you create would have no cost or retail. Flag the item to force the cashier to enter a retail price. This will allow you to tender for the amount the customer is putting on their gift card. Make you item number "GIFT-RELOAD" so it can be easily excluded from daily reports. This would also give you the capability to report on how many and how often people are re-loading their gift cards.

I hope one of these ideas works for you.

Mel> I double checked that, I have an offline version that I use on a laptop so I

Reply to
Melinda Lisk

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