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Verbal Authorizations

I have a client with a spotty satellite connection. Many times they will have credit card transactions time out, apparently due to the internet connection being dropped. This results in 2 problems:

  1. Each successive attempt to swipe the card results in a I/O Failure 602 (the port is in use). The only way to get rid of this is to restart the POS program and "unlock" the port.

  1. Even with a manually entered verbal authorization (CC#, exp date, and authorization code), the user will STILL get a failure 602 error. I was under the impression that entering the approval code would bypass the need to contact the payment server and simply add the transaction to the batch. Again the only way to resolve this is by closing and restarting the POS program.

We've been insisting that these problems are due to their terrible satellite connection, but without hard evidence to back it, it's our word against theirs. If anyone can shed some light on this, it would be greatly appreciated.

Reply to
Mike
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That sounds like *something* is trying to dial a modem. Are you using a 'standard' setup of the RMS built in integration or one of the 3rd party add-in apps (PC Charge, IC Verify, TPI/Hypercom, etc..)?

RMS or MSPOS?

Glenn Adams Tiber Creek C> I have a client with a spotty satellite connection. Many times they will

Reply to
Glenn Adams [MVP - Retail Mgmt

It's been an ongoing thing. Originally, they were all set up with intergrated RMS cc's, but because they felt it was the software that was causing the problem, we switched all 14 locations to PCCharge. The problems continued. They decided to switch back to intergrated RMS at the end of 2006 (becuase of user issues with PCCharge), as they had finally agreed that the software was not the issue. However, since they are still having the problems, and are not getting the answers they want, they are back to insisting that it is the software.

So as of now, all stores are us> That sounds like *something* is trying to dial a modem. Are you using a

Reply to
Mike

It's been an ongoing thing. Originally, they were all set up with intergrated RMS cc's, but because they felt it was the software that was causing the problem, we switched all 14 locations to PCCharge. The problems continued. They decided to switch back to intergrated RMS at the end of 2006 (becuase of user issues with PCCharge), as they had finally agreed that the software was not the issue. However, since they are still having the problems, and are not getting the answers they want, they are back to insisting that it is the software.

So as of now, all stores are using intergrated CC processing. Vital is the processor, and they are unable to provide any assistance.

"Glenn Adams [MVP - Retail Mgmt]" wrote:

Reply to
CptSoft

If you haven't already, you should open a support incident with MS. Or at least post in the partner managed newsgroup. You can find it on PartnerSource under "Discussions".

Get a screen shot of the error dialog, better yet, the entire screen.

Were you getting the same message with PC Charge, or something different?

Do you have any OPOS MSR or PINPads connected/configured?

You can easily do card processing over a dialup internet connection as long as it is connected before you scan the card. Can you get a solid land line connection? You could do this either through a modem and a windows connection, or using a router with a RS-232 port - there are a bunch of them available. Netgear makes one, but it's not the greatest device in the world - look around and see if you can find one you like...

Glenn Adams Tiber Creek C> It's been an ongoing thing. Originally, they were all set up with

Reply to
Glenn Adams [MVP - Retail Mgmt

Yes, we have seen the exact same error using satelite systems. Not clear what we can do about it

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terry

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