Subject: POS (not RMS) Dropping CC Transactions During Settlement

We are using Microsoft POS and have our credit card transactions settled via the POS Vital feature over our broadband connection. After reconciling the credit/debit card settlement reports with our Merchant Services statements, we see on each day's report a modest number of transactions failing to settle; these transactions indicate a Batch Status of "Connection Error."

Sometimes a reattempt to settle the transaction follows in the report, which can be successful. But too often there is no successful reattempt and the transaction is skipped and never settled. This means the proceeds for the sale do not end up in our bank account.

Can we identify the original transaction in our register report and resubmit the credit/debit info for settlement? What would be the procedure to do this?

If not, how can we put in place a process to quickly identify the credit/debit transactions that did not settle successfully and resubmit those transactions?

NOTE: We have seen in the credit/debit report the rare occurrence of a failed transaction settlement (say for $14.30) and when we search the register report for all transactions in that amount on that date, there are none. How is this possible? Is this a known issue? We cannot find any documentation on credit card settlements.

Thanks in advance.

Reply to
M Kalmus
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We are using Microsoft POS and have our credit card transactions settled via the POS Vital feature over our broadband connection. After reconciling the credit/debit card settlement reports with our Merchant Services statements, we see on each day's report a modest number of transactions failing to settle; these transactions indicate a Batch Status of "Connection Error."

Sometimes a reattempt to settle the transaction follows in the report, which can be successful. But too often there is no successful reattempt and the transaction is skipped and never settled. This means the proceeds for the sale do not end up in our bank account.

Can we identify the original transaction in our register report and resubmit the credit/debit info for settlement? What would be the procedure to do this?

If not, how can we put in place a process to quickly identify the credit/debit transactions that did not settle successfully and resubmit those transactions?

NOTE: We have seen in the credit/debit report the rare occurrence of a failed transaction settlement (say for $14.30) and when we search the register report for all transactions in that amount on that date, there are none. How is this possible? Is this a known issue? We cannot find any documentation on credit card settlements.

Thanks in advance.

Reply to
CptSoft

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