Confused after POS2K9 - Live Chat

After the POS2K9 Live Chat - I'm more confused than ever.
1. Customers can't get demo of POS2K9 unless they go thru their resellers - why not have it on customersource. Why am I paying maintenance?
2. POS2K9 - will not have an HQ version built by Microsoft, maybe a third party vendor will built one. Why isn't Microsoft providing a complete solution instead of a mismash of solution. When something breaks how will be accountable? 3. If you move to POS2K9 - you can't downgrade back to RMS 2.X or RMS 3 (if it ever gets released)! 4. If you move from RMS to POS2K9 - their maybe a cost involve since it is considered a different product according to my resellers? 5. It appear Microsoft will rely more and more on Add-on built by other vendors versus developing innovation and solving problems in their existing and future RMS/POS system.
The live chat would have been more productive for me, if Microsoft trusted it's customer and provided them with more information rather than relying on reseller/partnersource to be the gatekeeper of all the upcoming information and RMS product direction. As most store owner have big investments in dollars/time/data in their POS system - changing systems is not a trivial matter- so keep us in the loop Microsoft. Starting to wonder if we made a good more several years ago- when we moved to Microsoft RMS.
I would be interested in hearing other customers feedback on the live chat or Microsoft direction?
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I have RMS and no one seems to know where I, the consumer can get it. MS says they dont know when it will be avalible for download & my partner tells me MS has not given them the ok. Bad customer service on ms part,almost wish I had gone with the other pos as I just bought this last month.
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Thanks!
David D.
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David D.,
As I told you yesterday, your Partner can download a copy this moment and hand it to you. If you don't enter a Product ID, it will run as a 30 day demo. If you decide you like it, contact him again and have him ask MBS for a Product key sent to you. If he still doesn't give it to you, maybe think about a new Partner.
FWIW, we send out a CD quarterly or so to our clients and POS2k9 was on our July CD. We recommended that they install it and play with it and see if they like it.
Remember though, if you request a Product key, you can no longer _legally_ use RMS, because your license automatically transfers to the POS2k9 product.
You cannot have RMS and POS2k9 talking to the same database. So its either RMS only of POS2k9 only.
If you decide you want to use RMS, you must purchase it again!!
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Jeff Check Point Software
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have RMS and no one seems to know where I, the <BR>consumer can get it. MS says they dont know when it will be avalible for <BR>download &amp; my partner tells me MS has not given them the ok. Bad customer <BR>service on ms part,almost wish I had gone with the other pos as I just bought <BR>this last month.<BR><BR>-- <BR>Thanks!<BR>David D.<BR>L.S.B.<BR><BR><BR>"Dan-902" wrote:<BR><BR>&gt; After the POS2K9 Live Chat - I'm more confused than ever.<BR>&gt; <BR>&gt; 1. Customers can't get demo of POS2K9 unless they go thru their resellers - <BR>&gt; why not have it on customersource. Why am I paying maintenance?<BR>&gt; 2. POS2K9 - will not have an HQ version built by Microsoft, maybe a third <BR>&gt; party vendor will built one. Why isn't Microsoft providing a complete <BR>&gt; solution instead of a mismash of solution. When something breaks how will be <BR>&gt; accountable?<BR>&gt; 3. If you move to POS2K9 - you can't downgrade back to RMS 2.X or RMS 3 (if <BR>&gt; it ever gets released)!<BR>&gt; 4. If you move from RMS to POS2K9 - their maybe a cost involve since it is <BR>&gt; considered a different product according to my resellers?<BR>&gt; 5. It appear Microsoft will rely more and more on Add-on built by other <BR>&gt; vendors versus developing innovation and solving problems in their existing <BR>&gt; and future RMS/POS system.<BR>&gt; <BR>&gt; The live chat would have been more productive for me, if Microsoft trusted <BR>&gt; it's customer and provided them with more information rather than relying on <BR>&gt; reseller/partnersource to be the gatekeeper of all the upcoming information <BR>&gt; and RMS product direction. As most store owner have big investments in <BR>&gt; dollars/time/data in their POS system - changing systems is not a trivial <BR>&gt; matter- so keep us in the loop Microsoft. Starting to wonder if we made a <BR>&gt; good more several years ago- when we moved to Microsoft RMS.<BR>&gt; <BR>&gt; I would be interested in hearing other customers feedback on the live chat <BR>&gt; or Microsoft direction?<BR>&gt; <BR>&gt; <BR>&gt;</BLOCKQUOTE></BODY></HTML>
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Jeff, I am thinking about a new partner. Mine, as of 6 pm yesterday told me that he COULD NOT give me the demo. They said they would lose their license to sell MS products. MS told me that I had to go through my partner & in a roundabout way gave me the names of some other Partners in the Atlanta area. I called 2 of them & they also said they didn’t know where to get the demo. I am ok waiting on the PID but, like you said, I just want to get familiar with it before I poll this out in my store. I don’t think my partner in that in the loop, my fear is that I have paid for some tech support w/ my partner (I feel more knowledgeable about MS that they are) & I may lose my $. MS said I can use any partner going forward. Got ant suggestions? Do you know where I can get this demo? -- Thanks! David D. L.S.B.
"Jeff @ Check Point Software" wrote:

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It looks like everyone is kicking the same dead horse from 5 years ago. Bad partner communication or just bad uninformed partners, no official direction statement from MS. MS has to understand that the better they communicate with the end user, the better the end user can run their business as we depend on this product.
As everyone can see Jeff @ Checkpoint is about the only person willing to work with anyone. He must be getting tired supporting his customers and this newsgroup.
David, try this link: http://www.cts-retail.com/POS2009%203.00.0832.0.zip

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Thanks for the kind words root.
Yes, the Dynamics Retail division has dropped the ball again, both with the Partners and the customers.
While CTS looks like a legitimate site, don't know if this is a good or a hacked, bootleg version. Proceed at your own risk!!
Also be aware that CTS is in England, so that download may be the UK version. There are 4 versions US, UK, Canadian and Australian.
I'm still working on a official MBS link.
--
Jeff Check Point Software
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I have RMS and no one seems to know where I, the<BR>&gt;&gt;&nbsp;&nbsp; consumer can get it. MS says they dont know when it will be avalible <BR>&gt;&gt; for<BR>&gt;&gt;&nbsp;&nbsp; download &amp; my partner tells me MS has not given them the ok. Bad<BR>&gt;&gt; customer<BR>&gt;&gt;&nbsp;&nbsp; service on ms part,almost wish I had gone with the other pos as I just<BR>&gt;&gt; bought<BR>&gt;&gt;&nbsp;&nbsp; this last month.<BR>&gt;&gt;<BR>&gt;&gt;&nbsp;&nbsp; --<BR>&gt;&gt;&nbsp;&nbsp; Thanks!<BR>&gt;&gt;&nbsp;&nbsp; David D.<BR>&gt;&gt;&nbsp;&nbsp; L.S.B.<BR>&gt;&gt;<BR>&gt;&gt;<BR>&gt;&gt;&nbsp;&nbsp; "Dan-902" wrote:<BR>&gt;&gt;<BR>&gt;&gt;&nbsp;&nbsp; &gt; After the POS2K9 Live Chat - I'm more confused than ever.<BR>&gt;&gt;&nbsp;&nbsp; &gt;<BR>&gt;&gt;&nbsp;&nbsp; &gt; 1. Customers can't get demo of POS2K9 unless they go thru their<BR>&gt;&gt; resellers -<BR>&gt;&gt;&nbsp;&nbsp; &gt; why not have it on customersource. Why am I paying maintenance?<BR>&gt;&gt;&nbsp;&nbsp; &gt; 2. POS2K9 - will not have an HQ version built by Microsoft, maybe a<BR>&gt;&gt; third<BR>&gt;&gt;&nbsp;&nbsp; &gt; party vendor will built one. Why isn't Microsoft providing a complete<BR>&gt;&gt;&nbsp;&nbsp; &gt; solution instead of a mismash of solution. When something breaks how<BR>&gt;&gt; will be<BR>&gt;&gt;&nbsp;&nbsp; &gt; accountable?<BR>&gt;&gt;&nbsp;&nbsp; &gt; 3. If you move to POS2K9 - you can't downgrade back to RMS 2.X or RMS<BR>&gt;&gt; 3 (if<BR>&gt;&gt;&nbsp;&nbsp; &gt; it ever gets released)!<BR>&gt;&gt;&nbsp;&nbsp; &gt; 4. If you move from RMS to POS2K9 - their maybe a cost involve since<BR>&gt;&gt; it is<BR>&gt;&gt;&nbsp;&nbsp; &gt; considered a different product according to my resellers?<BR>&gt;&gt;&nbsp;&nbsp; &gt; 5. It appear Microsoft will rely more and more on Add-on built by<BR>&gt;&gt; other<BR>&gt;&gt;&nbsp;&nbsp; &gt; vendors versus developing innovation and solving problems in their<BR>&gt;&gt; existing<BR>&gt;&gt;&nbsp;&nbsp; &gt; and future RMS/POS system.<BR>&gt;&gt;&nbsp;&nbsp; &gt;<BR>&gt;&gt;&nbsp;&nbsp; &gt; The live chat would have been more productive for me, if Microsoft<BR>&gt;&gt; trusted<BR>&gt;&gt;&nbsp;&nbsp; &gt; it's customer and provided them with more information rather than<BR>&gt;&gt; relying on<BR>&gt;&gt;&nbsp;&nbsp; &gt; reseller/partnersource to be the gatekeeper of all the upcoming<BR>&gt;&gt; information<BR>&gt;&gt;&nbsp;&nbsp; &gt; and RMS product direction. As most store owner have big investments <BR>&gt;&gt; in<BR>&gt;&gt;&nbsp;&nbsp; &gt; dollars/time/data in their POS system - changing systems is not a<BR>&gt;&gt; trivial<BR>&gt;&gt;&nbsp;&nbsp; &gt; matter- so keep us in the loop Microsoft. Starting to wonder if we<BR>&gt;&gt; made a<BR>&gt;&gt;&nbsp;&nbsp; &gt; good more several years ago- when we moved to Microsoft RMS.<BR>&gt;&gt;&nbsp;&nbsp; &gt;<BR>&gt;&gt;&nbsp;&nbsp; &gt; I would be interested in hearing other customers feedback on the live<BR>&gt;&gt; chat<BR>&gt;&gt;&nbsp;&nbsp; &gt; or Microsoft direction?<BR>&gt;&gt;&nbsp;&nbsp; &gt;<BR>&gt;&gt;&nbsp;&nbsp; &gt;<BR>&gt;&gt;&nbsp;&nbsp; &gt;<BR>&gt;&gt; <BR><BR></BLOCKQUOTE></BODY></HTML>
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Jeff
What is the difference between the US and Canadian version?
Dan
I have RMS and no one seems to know where I, the<BR>&gt;&gt;&nbsp;&nbsp; consumer can get it. MS says they dont know when it will be avalible <BR>&gt;&gt; for<BR>&gt;&gt;&nbsp;&nbsp; download &amp; my partner tells me MS has not given them the ok. Bad<BR>&gt;&gt; customer<BR>&gt;&gt;&nbsp;&nbsp; service on ms part,almost wish I had gone with the other pos as I just<BR>&gt;&gt; bought<BR>&gt;&gt;&nbsp;&nbsp; this last month.<BR>&gt;&gt;<BR>&gt;&gt;&nbsp;&nbsp; --<BR>&gt;&gt;&nbsp;&nbsp; Thanks!<BR>&gt;&gt;&nbsp;&nbsp; David D.<BR>&gt;&gt;&nbsp;&nbsp; L.S.B.<BR>&gt;&gt;<BR>&gt;&gt;<BR>&gt;&gt;&nbsp;&nbsp; "Dan-902" wrote:<BR>&gt;&gt;<BR>&gt;&gt;&nbsp;&nbsp; &gt; After the POS2K9 Live Chat - I'm more confused than ever.<BR>&gt;&gt;&nbsp;&nbsp; &gt;<BR>&gt;&gt;&nbsp;&nbsp; &gt; 1. Customers can't get demo of POS2K9 unless they go thru their<BR>&gt;&gt; resellers -<BR>&gt;&gt;&nbsp;&nbsp; &gt; why not have it on customersource. Why am I paying maintenance?<BR>&gt;&gt;&nbsp;&nbsp; &gt; 2. POS2K9 - will not have an HQ version built by Microsoft, maybe a<BR>&gt;&gt; third<BR>&gt;&gt;&nbsp;&nbsp; &gt; party vendor will built one. Why isn't Microsoft providing a complete<BR>&gt;&gt;&nbsp;&nbsp; &gt; solution instead of a mismash of solution. When something breaks how<BR>&gt;&gt; will be<BR>&gt;&gt;&nbsp;&nbsp; &gt; accountable?<BR>&gt;&gt;&nbsp;&nbsp; &gt; 3. If you move to POS2K9 - you can't downgrade back to RMS 2.X or RMS<BR>&gt;&gt; 3 (if<BR>&gt;&gt;&nbsp;&nbsp; &gt; it ever gets released)!<BR>&gt;&gt;&nbsp;&nbsp; &gt; 4. If you move from RMS to POS2K9 - their maybe a cost involve since<BR>&gt;&gt; it is<BR>&gt;&gt;&nbsp;&nbsp; &gt; considered a different product according to my resellers?<BR>&gt;&gt;&nbsp;&nbsp; &gt; 5. It appear Microsoft will rely more and more on Add-on built by<BR>&gt;&gt; other<BR>&gt;&gt;&nbsp;&nbsp; &gt; vendors versus developing innovation and solving problems in their<BR>&gt;&gt; existing<BR>&gt;&gt;&nbsp;&nbsp; &gt; and future RMS/POS system.<BR>&gt;&gt;&nbsp;&nbsp; &gt;<BR>&gt;&gt;&nbsp;&nbsp; &gt; The live chat would have been more productive for me, if Microsoft<BR>&gt;&gt; trusted<BR>&gt;&gt;&nbsp;&nbsp; &gt; it's customer and provided them with more information rather than<BR>&gt;&gt; relying on<BR>&gt;&gt;&nbsp;&nbsp; &gt; reseller/partnersource to be the gatekeeper of all the upcoming<BR>&gt;&gt; information<BR>&gt;&gt;&nbsp;&nbsp; &gt; and RMS product direction. As most store owner have big investments <BR>&gt;&gt; in<BR>&gt;&gt;&nbsp;&nbsp; &gt; dollars/time/data in their POS system - changing systems is not a<BR>&gt;&gt; trivial<BR>&gt;&gt;&nbsp;&nbsp; &gt; matter- so keep us in the loop Microsoft. Starting to wonder if we<BR>&gt;&gt; made a<BR>&gt;&gt;&nbsp;&nbsp; &gt; good more several years ago- when we moved to Microsoft RMS.<BR>&gt;&gt;&nbsp;&nbsp; &gt;<BR>&gt;&gt;&nbsp;&nbsp; &gt; I would be interested in hearing other customers feedback on the live<BR>&gt;&gt; chat<BR>&gt;&gt;&nbsp;&nbsp; &gt; or Microsoft direction?<BR>&gt;&gt;&nbsp;&nbsp; &gt;<BR>&gt;&gt;&nbsp;&nbsp; &gt;<BR>&gt;&gt;&nbsp;&nbsp; &gt;<BR>&gt;&gt; <BR><BR></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>
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David D,
Some reason why the Partner has to be in Atlanta area? We have ~5 clients there, we are in Las Vegas NV and we do everything remotely, usually after hours.
The only thing we can't do is physically touch the equipment! For that, we usually talk one of your techy high school/college kids on how to plug things in.
There have been posts before and I see that root posted the link again for an unofficial download link.
I'm still working on an official MBS link.
--
Jeff Check Point Software
Search this newsgroup -- http://tinyurl.com/2lmk4w (Stolen from DRS) =====================================================
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I have RMS and no one seems to know where I, the<BR>&gt;&nbsp;&nbsp; consumer can get it. MS says they dont know when it will be avalible for<BR>&gt;&nbsp;&nbsp; download &amp; my partner tells me MS has not given them the ok. Bad<BR>&gt; customer<BR>&gt;&nbsp;&nbsp; service on ms part,almost wish I had gone with the other pos as I just<BR>&gt; bought<BR>&gt;&nbsp;&nbsp; this last month.<BR>&gt; <BR>&gt;&nbsp;&nbsp; --<BR>&gt;&nbsp;&nbsp; Thanks!<BR>&gt;&nbsp;&nbsp; David D.<BR>&gt;&nbsp;&nbsp; L.S.B.<BR>&gt; <BR>&gt; <BR>&gt;&nbsp;&nbsp; "Dan-902" wrote:<BR>&gt; <BR>&gt;&nbsp;&nbsp; &gt; After the POS2K9 Live Chat - I'm more confused than ever.<BR>&gt;&nbsp;&nbsp; &gt;<BR>&gt;&nbsp;&nbsp; &gt; 1. Customers can't get demo of POS2K9 unless they go thru their<BR>&gt; resellers -<BR>&gt;&nbsp;&nbsp; &gt; why not have it on customersource. Why am I paying maintenance?<BR>&gt;&nbsp;&nbsp; &gt; 2. POS2K9 - will not have an HQ version built by Microsoft, maybe a<BR>&gt; third<BR>&gt;&nbsp;&nbsp; &gt; party vendor will built one. Why isn't Microsoft providing a complete<BR>&gt;&nbsp;&nbsp; &gt; solution instead of a mismash of solution. When something breaks how<BR>&gt; will be<BR>&gt;&nbsp;&nbsp; &gt; accountable?<BR>&gt;&nbsp;&nbsp; &gt; 3. If you move to POS2K9 - you can't downgrade back to RMS 2.X or RMS<BR>&gt; 3 (if<BR>&gt;&nbsp;&nbsp; &gt; it ever gets released)!<BR>&gt;&nbsp;&nbsp; &gt; 4. If you move from RMS to POS2K9 - their maybe a cost involve since<BR>&gt; it is<BR>&gt;&nbsp;&nbsp; &gt; considered a different product according to my resellers?<BR>&gt;&nbsp;&nbsp; &gt; 5. It appear Microsoft will rely more and more on Add-on built by<BR>&gt; other<BR>&gt;&nbsp;&nbsp; &gt; vendors versus developing innovation and solving problems in their<BR>&gt; existing<BR>&gt;&nbsp;&nbsp; &gt; and future RMS/POS system.<BR>&gt;&nbsp;&nbsp; &gt;<BR>&gt;&nbsp;&nbsp; &gt; The live chat would have been more productive for me, if Microsoft<BR>&gt; trusted<BR>&gt;&nbsp;&nbsp; &gt; it's customer and provided them with more information rather than<BR>&gt; relying on<BR>&gt;&nbsp;&nbsp; &gt; reseller/partnersource to be the gatekeeper of all the upcoming<BR>&gt; information<BR>&gt;&nbsp;&nbsp; &gt; and RMS product direction. As most store owner have big investments in<BR>&gt;&nbsp;&nbsp; &gt; dollars/time/data in their POS system - changing systems is not a<BR>&gt; trivial<BR>&gt;&nbsp;&nbsp; &gt; matter- so keep us in the loop Microsoft. Starting to wonder if we<BR>&gt; made a<BR>&gt;&nbsp;&nbsp; &gt; good more several years ago- when we moved to Microsoft RMS.<BR>&gt;&nbsp;&nbsp; &gt;<BR>&gt;&nbsp;&nbsp; &gt; I would be interested in hearing other customers feedback on the live<BR>&gt; chat<BR>&gt;&nbsp;&nbsp; &gt; or Microsoft direction?<BR>&gt;&nbsp;&nbsp; &gt;<BR>&gt;&nbsp;&nbsp; &gt;<BR>&gt;&nbsp;&nbsp; &gt;<BR>&gt;</BLOCKQUOTE></BODY></HTML>
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I guess they don't have to be here. I feel like I got burned bad, I am very familiar w/ MS stuff, just never done any POS business with them.(possibly wont again). This is a horrible way to treat end users ( and it looks like partners too" I am the "techy high school/college kid" & currently our entire IT Dept(we are a small Fam. biz). I am very comfortable under the hood, I just need a go to source with good info when I need it, not "I'll have to get back to ya" The POS_2009_en_GB download is a bust. It is allowing me to tinker with it but I have stuff I have been waiting for this release to do, Import DB, Suppliers ECT.. It really frustrates me that my "Partner" seems to have no idea about the DEMO policy, because he won't let me have it! I can wait for my PID's, but it would be appropriate for me as a customer to be able to get going with this. MS informed me today that I can change Partners, con you shoot me some info on what you guys do? snipped-for-privacy@gmail.com
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Thanks!
David D.
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David D.
On its way! --
Jeff Check Point Software
Search this newsgroup -- http://tinyurl.com/2lmk4w (Stolen from DRS) =====================================================
You must be using Outlook Express/Windows Mail or some other type of newsgroup reader to see and download the file attachment(s). If you are not using a reader, follow the link below to setup Outlook Express. Click on "Open with newsreader" under the MS Retail Management System on the right.
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&gt;&nbsp;&nbsp; I have RMS and no one seems to know where I, the<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; consumer can get it. MS says they dont know when it will be avalible<BR>&gt; for<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; download &amp; my partner tells me MS has not given them the ok. Bad<BR>&gt;&nbsp;&nbsp; &gt; customer<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; service on ms part,almost wish I had gone with the other pos as I<BR>&gt; just<BR>&gt;&nbsp;&nbsp; &gt; bought<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; this last month.<BR>&gt;&nbsp;&nbsp; &gt;<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; --<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; Thanks!<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; David D.<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; L.S.B.<BR>&gt;&nbsp;&nbsp; &gt;<BR>&gt;&nbsp;&nbsp; &gt;<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; "Dan-902" wrote:<BR>&gt;&nbsp;&nbsp; &gt;<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; After the POS2K9 Live Chat - I'm more confused than ever.<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt;<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; 1. Customers can't get demo of POS2K9 unless they go thru their<BR>&gt;&nbsp;&nbsp; &gt; resellers -<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; why not have it on customersource. Why am I paying maintenance?<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; 2. POS2K9 - will not have an HQ version built by Microsoft, maybe<BR>&gt; a<BR>&gt;&nbsp;&nbsp; &gt; third<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; party vendor will built one. Why isn't Microsoft providing a<BR>&gt; complete<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; solution instead of a mismash of solution. When something breaks<BR>&gt; how<BR>&gt;&nbsp;&nbsp; &gt; will be<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; accountable?<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; 3. If you move to POS2K9 - you can't downgrade back to RMS 2.X or<BR>&gt; RMS<BR>&gt;&nbsp;&nbsp; &gt; 3 (if<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; it ever gets released)!<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; 4. If you move from RMS to POS2K9 - their maybe a cost involve<BR>&gt; since<BR>&gt;&nbsp;&nbsp; &gt; it is<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; considered a different product according to my resellers?<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; 5. It appear Microsoft will rely more and more on Add-on built by<BR>&gt;&nbsp;&nbsp; &gt; other<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; vendors versus developing innovation and solving problems in their<BR>&gt;&nbsp;&nbsp; &gt; existing<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; and future RMS/POS system.<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt;<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; The live chat would have been more productive for me, if Microsoft<BR>&gt;&nbsp;&nbsp; &gt; trusted<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; it's customer and provided them with more information rather than<BR>&gt;&nbsp;&nbsp; &gt; relying on<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; reseller/partnersource to be the gatekeeper of all the upcoming<BR>&gt;&nbsp;&nbsp; &gt; information<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; and RMS product direction. As most store owner have big<BR>&gt; investments in<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; dollars/time/data in their POS system - changing systems is not a<BR>&gt;&nbsp;&nbsp; &gt; trivial<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; matter- so keep us in the loop Microsoft. Starting to wonder if we<BR>&gt;&nbsp;&nbsp; &gt; made a<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; good more several years ago- when we moved to Microsoft RMS.<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt;<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; I would be interested in hearing other customers feedback on the<BR>&gt; live<BR>&gt;&nbsp;&nbsp; &gt; chat<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; or Microsoft direction?<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt;<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt;<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt;<BR>&gt;&nbsp;&nbsp; &gt;<BR>&gt;</BLOCKQUOTE></BODY></HTML>
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this format, some or all of this message may not be legible.
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Jeff, Can you please send me the SDK info too? Im seriously considering MS POS 2009 (and played with the demo already), but only if I see how extendable it is.
Thanks, Al snipped-for-privacy@gmail.com
On 8/13/09 3:02 PM, in article snipped-for-privacy@microsoft.com, "Jeff @ Check Point

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<HTML> <HEAD> <TITLE>Re: Confused after POS2K9 - Live Chat</TITLE> </HEAD> <BODY> <FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>Jeff,<BR> Can you please send me the SDK info too? I&#8217;m seriously considering MS POS 2009 (and played with the demo already), but only if I see how extendable it is.<BR> <BR> Thanks,<BR> Al<BR>
<BR> <BR> <BR>
<BR> </SPAN></FONT><BLOCKQUOTE><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'><FONT COLOR="#008000">David D.<BR> </FONT> <BR> <FONT COLOR="#008000">On its way!</FONT><BR> </SPAN></FONT></BLOCKQUOTE> </BODY> </HTML>
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Re: Confused after POS2K9 - Live ChatWould like a copy of the SDK as well.
lane(dot)dj(at)gmail(dot)com
wrote:<BR><BR></SPAN></FONT> <BLOCKQUOTE><FONT face="Calibri, Verdana, Helvetica, Arial"><SPAN style="FONT-SIZE: 11pt"><FONT color=#008000>David D.<BR></FONT><BR><FONT color=#008000>On its way!</FONT><BR></SPAN></FONT></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>
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Hi Jeff,
I'd love to get a copy of the POS 2009 SDK. Could you send that over to me as well?
Thanks,
-- Matt
On Aug 13, 12:02pm, "Jeff @ Check Point Software"

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Dan,
1) I'm waiting for an answer myself on the Partner side. An RMS demo is available from a public website while POS2k9 is not. http://tinyurl.com/nwjorg I suspect it will be soon.
2) I asked in the chat and am awaiting a response from the Product Group Manager who also participated in the chat.
3) As I mentioned in a post yesterday, I think eventually the products will merge together, but RMS still has 3-5 years left in it.
4) That is what we were told 2 months ago, that there would be a upgrade charge depend on when the current RMS Maintenance agreement expired. Now David D. claims they will not charge him, maybe because he bought RMS last month.
We do know that the cost per lane is higher (~$200 per lane) and the Maintenance is lower (16% of MSRP per lane), but one loses the 6 MBS support incidents. One other thing I saw last night was that Maintenance for POS2k9 no longer receives MBS support here in the newsgroups. Course they haven't posted here in 2 months anyway, so it really isn't a deal breaker. Benefits of the support plan http://tinyurl.com/l6rrgc
5) I have to agree, it certainly appears that way! ;=(
Ditto with its own Partners. Most of us have only had the program in their hands since early - mid July. Same goes for most developers I've spoken with. Almost all add-ons have to be re-written and don't expect them to tested and finished until end of the year.
This so-called roll out extravaganza is so far a flop from both sides of the coin.
--
Jeff Check Point Software
Search this newsgroup -- http://tinyurl.com/2lmk4w (Stolen from DRS) =====================================================
You must be using Outlook Express/Windows Mail or some other type of newsgroup reader to see and download the file attachment(s). If you are not using a reader, follow the link below to setup Outlook Express. Click on "Open with newsreader" under the MS Retail Management System on the right.
http://tinyurl.com/75bgz =====================================================
the POS2K9 Live Chat - I'm more confused than ever.<BR><BR>1. Customers can't get demo of POS2K9 unless they go thru their resellers - <BR>why not have it on customersource. Why am I paying maintenance?<BR>2. POS2K9 - will not have an HQ version built by Microsoft, maybe a third <BR>party vendor will built one. Why isn't Microsoft providing a complete <BR>solution instead of a mismash of solution. When something breaks how will be <BR>accountable?<BR>3. If you move to POS2K9 - you can't downgrade back to RMS 2.X or RMS 3 (if <BR>it ever gets released)!<BR>4. If you move from RMS to POS2K9 - their maybe a cost involve since it is <BR>considered a different product according to my resellers?<BR>5. It appear Microsoft will rely more and more on Add-on built by other <BR>vendors versus developing innovation and solving problems in their existing <BR>and future RMS/POS system.<BR><BR>The live chat would have been more productive for me, if Microsoft trusted <BR>it's customer and provided them with more information rather than relying on <BR>reseller/partnersource to be the gatekeeper of all the upcoming information <BR>and RMS product direction. As most store owner have big investments in <BR>dollars/time/data in their POS system - changing systems is not a trivial <BR>matter- so keep us in the loop Microsoft. Starting to wonder if we made a <BR>good more several years ago- when we moved to Microsoft RMS.<BR><BR>I would be interested in hearing other customers feedback on the live chat <BR>or Microsoft direction?<BR><BR></BLOCKQUOTE></BODY></HTML>
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Hi Jeff
It's good to hear that coming from a respectable reseller like yourself. As you well know, having a non-functional or buggy POS can cost a business alot of lost revenue. It's not something you turn on one day without having contingency plans and proper testing ahead of time.
Microsoft appear to be missing this concept - this is not a word processor. Merchants can't function without a proper POS system (ie: RMS). I have been very disappointed in Microsoft release strategy for this product.
BTW- thanks for all your good contributions to the newsgroup.
Dan
the POS2K9 Live Chat - I'm more confused than ever.<BR><BR>1. Customers can't get demo of POS2K9 unless they go thru their resellers - <BR>why not have it on customersource. Why am I paying maintenance?<BR>2. POS2K9 - will not have an HQ version built by Microsoft, maybe a third <BR>party vendor will built one. Why isn't Microsoft providing a complete <BR>solution instead of a mismash of solution. When something breaks how will be <BR>accountable?<BR>3. If you move to POS2K9 - you can't downgrade back to RMS 2.X or RMS 3 (if <BR>it ever gets released)!<BR>4. If you move from RMS to POS2K9 - their maybe a cost involve since it is <BR>considered a different product according to my resellers?<BR>5. It appear Microsoft will rely more and more on Add-on built by other <BR>vendors versus developing innovation and solving problems in their existing <BR>and future RMS/POS system.<BR><BR>The live chat would have been more productive for me, if Microsoft trusted <BR>it's customer and provided them with more information rather than relying on <BR>reseller/partnersource to be the gatekeeper of all the upcoming information <BR>and RMS product direction. As most store owner have big investments in <BR>dollars/time/data in their POS system - changing systems is not a trivial <BR>matter- so keep us in the loop Microsoft. Starting to wonder if we made a <BR>good more several years ago- when we moved to Microsoft RMS.<BR><BR>I would be interested in hearing other customers feedback on the live chat <BR>or Microsoft direction?<BR><BR></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>
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The main thing concerning me about all this is the lack of communication between MS and their customers. POS2009 has been announced many times, for a long time, as being the upgrade to RMS. Now, it's being announced that it is a new product, not an upgrade, and that RMS will be available and updated for years to come. I actually prefer to stay with RMS for many reasons, not the least of which is add-ons in use by my company. However, it is very hard for us as customers to determine whether or not to buy a beneficial add-on since we have been waiting for 2009 to come out to see what will come with the upgrade. It appears we are safe to buy add-ons now since 2009 is a new product, and RMS is going to be supported for years to come. It would be very nice however, to have an official announcement from MS about this so we can feel confident in our decisions.
Craig

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Hi Craig
Well said, I agree 100 % ... an official announcement from MS would give us some confidence in our decisions.
Dan

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Hello ALL, I got POS 2009 to download from that cts-retail site in UK and it works just fine for me. 1. It is pretty to behold but lack a lot of features of RMS. 2. The thing that I really like is the task panes and the extra long item descriptions. 3. It has to have a lot of partner add ons to make it into RMS 3. 4. Get your partner to email you a RMS vs. POS 2009 comparsion file. Mine did and I found it to be a great read. If any one finds a US version of that demo then let me know. I would love to port my database over to it for testing purposes only.
--
Steve


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Hi folks,
I had this same problem for quite a while with Microsoft. In case you haven't already found it, you can download POS 2009 from https://mbs.microsoft.com/partnersource/downloads/releases/pos2009rtm.htm?printpagelse&stext=pos 2009. This has the US, Canada, and several other versions available as well as some good documentation, an SDK, and Rapid Implementation Tools. I hope this helps.
Jeff
"Steve @ S&S Tire" wrote:

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Jeff, That is a partner only download.
Craig
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