Hello,
We had a conference call with Retail Leadership Team last month on a discussion on how we can improve the speed of our checkout with our customer. The top requests from Retails were not have to log on to their register after each transaction. We can make this change happen, but the cashier would need to remember to press ?F9? to secure their register before walking away from their register. The way the system is now it forces them to log in each time to protect the cashier register from being pop open by someone else.
One Store Manager mentions she has camera for catching this at her store and would like not have to logon on for each transaction when you are at the register for a long period of time.
Retail mentions we do over a million transactions a year and this process of logging on for each transaction really slow down checking out our customer.
From a Loss Prevention standpoint, this is a potential nightmare. It opens a door wide to allow fraud and theft by our cashiers. We have had multiple high dollar theft cases where a cashier was using another cashier?s number and pass code to do voids and/or fraudulent transactions. We knew where to start because we could easily identify the cashier on exception reports and review the video Not having them log in takes away the direct accountability of the cashier. The stores do have cameras but this means that our Store Managers will be spending much more time investigating potential incidents than a cashier would ever take keying in a number. The ?F9? key will prevent a customer from getting in the register but will not keep another cashier from being able to access the system and do something on someone else?s register.
Also from Lost Prevention, how would you run exception reports accurately to be able to track who is doing voids, no sales, etc?
We have looked at our present RMS 2.0 (v2.0.0116) system to see if there was a way to timeout (30 to 60 seconds) the register after no activity, but we have not found a way to make this happen at this time with RMS 2.0.
How are others doing the cashier logon process other than the force logon option (from RMS Manager) after each transation? We were looking forward toward RMS 3.0 being more touch friendly with fingerprint logon option.
Ed