We are trying to review transactions by sales reps to look for annomolies so we can take action to correct potential traning issues. We have one store where the store manager is questioning an employee over the number of returns that orginate from her sales. She may be pressuring customers to purchase without attempting to qualify their needs.
Ultimately a list of items sold and items returned that were credited to a specific sales rep is what we need.
Other than using Crystal Reports any ideas?