3- SO Questions - Detailed CC Report, Word Export, and Zebra Label

Good morning! I am assisting a customer troubleshoot issues that are becoming troublesome.

  1. Needing a detailed credit card report. Answer: Open Store Operations Manager, go to 'Reports', go to 'Miscellaneous', go to 'Electronic Draft Captured Detailed (bottom one). This will show all credit card history details for any date range you select.

Customer has tried the and is not seeing the electronic draft capture option. EDC is selected. Any ideas?

  1. When attempting to export a purchase order to Word, the 'Save as' pop up is not appearing. Action item: Pam attempted turning off all pop up boxes and it did not work. Pam is posting this issue to the Microsoft discussion boards to receive feedback on how to move forward. One question - what version of Word are you currently using? Using Office 2007.

Need other idea's to try here. Don't understand why this function is not working.

  1. When attempting to print labels for all items on a purchase order, only one label for the first item prints. Action item: Zebra TP2844 printer - will only print one label even after selecting Quantity Set and selecting all PO items. Also when printing fromt he preview screen we have tried to change the copies.

Any other options we can try.

Reply to
Tech Support Retailerinc
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Good morning! I am assisting a customer troubleshoot issues that are becoming troublesome. 1. Needing a detailed credit card report. Answer: Open Store Operations Manager, go to 'Reports', go to 'Miscellaneous', go to 'Electronic Draft Captured Detailed (bottom one). This will show all credit card history details for any date range you select.

Customer has tried the and is not seeing the electronic draft capture option. EDC is selected. Any ideas?

  1. When attempting to export a purchase order to Word, the 'Save as' pop up is not appearing. Action item: Pam attempted turning off all pop up boxes and it did not work. Pam is posting this issue to the Microsoft discussion boards to receive feedback on how to move forward. One question - what version of Word are you currently using? Using Office 2007.

Need other idea's to try here. Don't understand why this function is not working. 5. When attempting to print labels for all items on a purchase order, only one label for the first item prints. Action item: Zebra TP2844 printer - will only print one label even after selecting Quantity Set and selecting all PO items. Also when printing fromt he preview screen we have tried to change the copies.

Any other options we can try. -- Pam retailerINC RMS Implementation Microsoft Gold Partner Columbus Oh

Reply to
CptSoft

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