This has me totally stumped: when we scan a barcode that is stored as an Item's Alias RMS is returning the incorrect item. The number that is scanned is correct in the entry field but the Item returned is incorrect.
Example: ILU = 14061. Alias (barcode) = 731955140618
We can clearly read this correct barcode in the entry field - or on the POS screen - but the correct item is never returned.
In an attempt to remedy this problem I emptied - deleted all records - the Alias table and reimported all of the Alias numbers from a text file. No go: scans still enter correctly but return the wrong item.
Plan B: I deleted all Alias records again and then manually entered several Alias numbers into Item records. Again, no go with the same results: scans still enter correctly but return the wrong item.
Has anyone encountered this and resolved it?
Thank you for your assistance.
Aloha, Miles
Pacific Computer Systems Miles Baidack