An employee (somehow) tendered an invalid Mercurypay gift card for a return. Now in my "Settle EDC Batch Screen" there exists this incorrect transaction (gift card with no # or auth#) and I am not able to settle. I have tried voiding it through the POS screen, but it will only allow a return. Is there any way to void this single transaction through manager (database)? I am using 1.3 and mercurypay. Thanks in advance.
Remove EDC Batch Transaction
Jun 03, 2006
2 Replies
Contact your RMS Partner and see if you can get an update as there was a fix that allowed you to remove the transaction from the EDC batch doing a Void. You must be on maintenance to be eligible to receive updates.
Also have you tried calling Mercury?
Rob
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