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PC Charge Problem - Double Charging

We have been having a problem with double charging in some instances. We swipe the card and the PC Charge processing screen gets hung up waiting. Sometimes it cancels itself, sometimes it takes a while and we need to cancel it. We then reswipe and it goes through. What ends up happening is that sometimes the first swipe ends up getting charged to the customers account, but does not get registered as a sale on RMS (the second swipe does). Then, once the customer gets their bill and notices the double charge, I need to refund the card, and this gets relected in my sales on RMS.

Has anyone exprienced this? Any suggestions?

Reply to
Lance
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Reply to
rick

TPI Software's RMS Plug-in dose not have this problem and can get you to multiple payment processors as well as support for newer PIN-Pads with signature capture.

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425-882-0921
Reply to
andychau

We always have this issue, but it is directly related to our gift cards. If a trx is tendered, it immediately moves to the EDC upon auth, then the gift card comes in. If the gift card has an issue, then the emp must click cancel and retender (not even reswipe) and we get what our partners call an 'Orphaned Transaction'. This means first charge does not list in RMS (because app is smart enough to know that the sale was not completed), but it remains in the settlement batch, then the second trx goes through with a valid CC number and they get 2x (or in some of our cases 7xs) charged.

We have directed our locations to watch for this, and check the EDC for dupes before settling. I think we catch about 70% before they go through.

If caught, we direct them not to settle and then use some SQL aga> We have been having a problem with double charging in some instances. We

Reply to
Jocelyn

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