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RMS versus PC Charge - Help!

I have a problem. Imagine that. My tech/microsoft partner told me to settle my credit cards in PC Charge. Three weeks later I'm getting around to try to figure out why my batches were not matching up and closing correctly, let alone post to QuickBooks. I'm sure there are tons of credit card transactions in RMS that have not settled according to RMS and I'm thinking that I am going to have to delete all of the sales transactions in RMS Store Administrator to get RMS back to where I can settle in RMS instead of PC Charge. Otherwise if I were to try to post through RMS all of those old transactions would attempt to post. Am I way off here?

Reply to
WinnersKarts
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Yes, you're way off.

your card transactions only go to one place, either RMS' internal tables

-or- PC Charge. If your registers are configured to use PC Charge, they are not storing and card approval/settlement information internaly.

If you are using PC Charge, it is probably because your Merchant Account is not set up to use VITAL, the processing gateway used by the RMS internal processing.

Card settlement has absolutely NOTHING to do with any errors you receive when posting to Quick Books. Those are almost always due to bad mapping of the QB accounts to RMS Batch Values.

PLEASE, call your reseller and ask them to explain this to you before you change anything!!!

Glenn Adams Tiber Creek C> I have a problem. Imagine that. My tech/microsoft partner told me to settle

Reply to
Glenn Adams [MVP - Retail Mgmt

Reply to
WinnersKarts

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