Card Swipe not always reading all tracks/ PC Charge Missing Track

Hi Everyone,

I have a client that is heavy on credit and debit card use. They are using PC Charge Payment Server at the moment with the latest version of RMS. Their problem is that sometimes the card reader will only read the first track and RMS will populate the Credit Card # and expiration date. But the other data that PC Charge needs and that is not displayed is not populated, so when you press OK, PC Charge come back Denied and the cashier has to reswipe and try it all over again. Isnt there a way to make sure that you have all the information when swiping the card before you press OK and it goes to PC Charge?

Thank you,

Bradley

Reply to
Bradley
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Hi Everyone,

I have a client that is heavy on credit and debit card use. They are using PC Charge Payment Server at the moment with the latest version of RMS. Their problem is that sometimes the card reader will only read the first track and RMS will populate the Credit Card # and expiration date. But the other data that PC Charge needs and that is not displayed is not populated, so when you press OK, PC Charge come back Denied and the cashier has to reswipe and try it all over again. Isnt there a way to make sure that you have all the information when swiping the card before you press OK and it goes to PC Charge?

Thank you,

Bradley

Reply to
CptSoft

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