If a customer wants to pay with multiple credit cards, for example three, the user enters all cards first and then they are processed when they click ok on the tender screen. If the second card in the group is denied the first card is credited back the amount of the charge, the second card is denied so it is not charged and the third card is not processed. If the customer wants to use a different card in place of the one that is denied you are not able to charge the first card again. If you re-enter the same amount on the first card the approval screen has an approval code in it which is not supported by PC Charge. You can delete the approval code but this causes the transaction to be denied because it is a duplicate transaction.
You could technically change the dollar amount of the first charge so that it could be processed again but this action of reversing the charge on the first credit card would be very confusing to customers because they are going to see multiple charges and reversals on their statement from the store. Does anyone know of a way to fix this problem so that when a customer pays with multiple credit cards the charges are not reversed if one card is denied?