Here's a little something you may want to watch out for. Recently a manager of ours reversed a return with a recall and void. It was a credit card tranaction. Unfortunately the transaction processed fine, but no approval code was received for the charge. It seems that RMS assumes that a void is a 'refund' transaction and does not attempt to get an approval. We now know to use voids only to cancel a sale transaction.
Marc
I think the non-approval of CC trxs is based on the CC processor. It is my understanding that a void does not need to receive approval because approval represents being able to draft (debit) on an account. You might want to ask your CC processor about this.
I understand your point, but in this case I would bet the fault in the logic is on the RMS side. The issuing bank actually issued a chargeback on this transaction because there was no approval code, so I will be pursuing this with the processor.
I must note that the whole scenario causing this series of transactions (sale-refund-void) was a confusing mess not likely to occur normally.
Thanks,
Marc
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