extend receipt for credit card imprint

Dave:

Why would you want to do this?

Customers do not want retailers to have imprints of their credit cards. You will lose business doing this. Oh, and it's probably a violation of PCI Compliance that will bring you grief and a large fine from the credit card companies.

Just my thoughts.

"DCR" wrote:

Actually an imprint of the card is 'required' if the card does not swipe properly for 'card present' contracts. If a card does not scan properly and we do not make an imprint - kiss the money goodbye, automatic loss on a chargeback claiming they did not make the charge (fraud).

Marc

Marc:

If a card won't swipe correctly why would you accept it?

I don't understand: you spend all this money for a system that provides for efficiency, productivity and security and then you circumvent it by manually processing a credit card transaction that won't swipe correctly. Where's your store, I have a whole lot of things to buy with my non-swiping visa card.

Yikes!

"Marc" wrote:

Miles,

I have many customers whose cards are so damaged from being moved in and out of their wallet that the magnetic strip is no longer any good. I don't know about you, but I'll be damned if I'm going to lose a sale just because they have a worn card. If I know the customer it's no big deal. I manually imprint the card have the customer sign the imprinted copy and the copy from my terminal and they are on their way. If I don't know the customer I take an imprint of the card, ask for ID, and check the signatures to make sure they match between card, ID, and imprint. Once everything looks good they are on their way and I didn't lose a sale. You can come to my store and spend as much money as you want with your non-swiping cards. I'll sell you everything you want. Just make sure to bring ID so we can verify it's your card, and signature. Just so you know, the imprint is proof the card was present. Same as if the card was swiped. After all, you wouldn't be able to make the imprint if you didn't have it in your hands. That's why the processers send you the machine to make the imprint in the first place. Even they know technology is going to fail once in a while.

Craig

Convoluted, It's sad to say, but that CVV number doesn't help you one bit. Last summer I had a string of sales to one gentleman who always used the same card(for clarification this was internet sales)I not only faxed a card approval form for his signature that I had him include Name, Address, card number, expiration date, and cvv number, and he faxed it back to me. Everything went through fine on each transaction, including address(I supposedly had address verification) and cvv number. About a month later I got a call from the CC fraud department informing me that it was a stolen card. I gave them all the info I had. Including the fact that THEIR terminal approved each charge. It turns out it doesn't matter what you do to verify it's the customer card. If it's stolen you WILL lose the money, along with fines. Now, I realize this wasn't a card present transaction, but how many of us are doing internet sales? There is absolutely no way to protect yourself from having charges reversed and getting fined. It does not help at all to have the CVV number, or to have the customer sign a credit card usage agreement. This issue hit my business very hard, so I thought I would share it with all of you. I think it is a load of bull that when you are using a processor supplied terminal using address verification and CVV that they still will reverse charges and fine you, even though they approved the sales. As an internet merchant what are we suppose to do? I have determined that I will now only use Paypal or Google Checkout for all my internet sales. Craig

"convoluted" wrote in message news: snipped-for-privacy@microsoft.com...

Craig - good move on going with Paypal on the internet sales. Just yesterday heard another story from a client - the card was present, swiped ok, got an approval code, a signature, and checked ID....high end boutique store, biggest sale of the year - 11 grand. Few days later bank calls them back saying THEY are classifying the sale as fraudulent because the card was from Saudi Arabia and the amount was not "in line" with what historically they were charging their customers...what a crock of excrement. The customer DIDN"T dispute the charge, it was a valid card, yet the bank (who is supposed to protect YOU) unilaterally made the decision that THEY where not going to deposit the monies into the retailer's bank.

But they'd still like some of that bailout m> Convoluted,

One other thing that might make you laugh. About a month later I received a letter from the processor stating they were dropping my account because of the number of fraudulent transactions. Mind you, I had been with this processor for 2 years without one issue until this one, and as far as I was concerned it was equally, if not more, their fault this happened. AND they actually made a lot of money off of it because of the fine and processing charges. I was actually glad they did that though. I was very upset with that processor so I had already chosen, and been using another processor for about 2 weeks prior to getting dumped. They saved me having to write a letter to them to close the account. Craig

Sorry DCR for hijacking your post, but when I saw someone being told that CVV number is proof enough you had the card I had to tell my story. I felt it was important, and somewhat relevant to your post once Miles stated there was no reason for completing the sale by doing a manual imprint. If you look at past threads you'll notice this sort of thing does happen from time to time when someone feels their information is suited for the thread(no reason to be upset). I'm sure if someone can figure out a solution for you they will still give you the info in this thread, even though it took a little left turn ;-) Craig

DCR, I did a little testing and if you add more footer lines(and add a bunch of spaces instead of text) to your receipt template you will get your extra space. Craig

I really try to refrain from negative posts, but your response is just uninformed. I would hate to be one of your customers. As Craig says, lots of our REGULAR customers cards don't swipe anymore. So you would let a $10 or $4,000 sale walk because you do not understand the rules or are too lazy to imprint a card.

I was trying to HELP you with information learned the hard way over 35 years (35 years in the same business by taking care of customers)

Marc

Marc, That's a negative post? You need to really work on that. LMAO Craig

Hi DCR - edit your receipt xml, in the "credit card" section, so it reads something like this (navigate to the part where you see "I agree to pay....":

"X__________________________________" "I AGREE TO PAY ABOVE TOTAL AMOUNT" "ACCORDING TO CARD ISSUER AGREEMENT" "CC IMPRINT"

"PrintFooter" CCPaperCutPercent

etc

Add or remove the entries to fit your needs. Remember to save the xml aga> That's great you put in your 2 cents in, but that doesn't give me a solution