Has anyone figured out a way to work around the following problem:
Customer brings in two $25 pre loaded debit cards from American Express. They owe us $100, so we go to the Amex tender box, enter $25, hit enter, the card swipe window pops up, we swipe the first $25 pre loaded card, then we go to the second Amex tender box that is now available, we enter $25, hit enter, the card swipe window pops up, and we swipe the second $25 card. Then they put the rest on a Mastercard, and we swiped the card for that one. Then the system goes out to approve all of the cards - the first $25 card is approved, then the second $25 card is declined because there is not enough money on the card. This causes RMS to cancel the entire transaction. The problem is, the first $25 card has now been used and is placed into our merchant account awaiting batching at the end of the night. So now we have to do the transaction over, but that first $25 card now has no value so we will have to enter it in our system as "Cash") and now our accounting is going to be all messed up. Also, we don't know if the money is really on our merchant account unless we go in the EDC batch and check to see if the amount is there. Kind of messy. Is there a way to get RMS to go out approve each credit card right when it is swipped rather than waiting to do them all at once? We've had times where people have 10 different $10 pre-loaded credit cards and the fifth or eigth or tenth card doesn't go through and it blows the whole transaction.