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Gift Cards

We have been issuing gift cards by accepting tender through RMS, then loading the cards through a separate Eclipse terminal provided by our non-preferred merchant services provider (TeleCheck/FirstData). We have yet to be asked to redeem a gift card and we are a little concerned at how this will work with RMS and inventory records, etc..

The Eclipse will deduct the amount from the card, but how should the transaction be handled in RMS??? We have set up a Tender Type for 'Gift Card', but haven't tested it out. It seems to me there could be some issues that may arise. Once we've redthe gift card amount on Eclipse, can we just enter it in that tender type box, then enter any additional amounts in the appropriate tender box? Is it that simple?

Anyone have any experience with this situation? OR just thoughts on it?

-- WineGuy

Reply to
PRJ
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Yeah, it's that simple - provided you think using an external terminal is simple :)

Make sure you used an "Other" tender type. You should probably select the option to use multipe entries - for when someone has 2 cards to redeem.

If you are using accounting integration make sure your sales and reloads of gift cards post as liabilities, and that your gift card tenders reduce those liabilities...

Glenn Adams Tiber Creek C> We have been issuing gift cards by accepting tender through RMS, then loading

Reply to
Glenn Adams [MVP - Retail Mgmt]

First... where is there a place to set to allow multiple entries of the same tender type? I know I can take multiple types, and I THINK I'm set to split totals to two of the same credit card type, but I'd like to check to be sure.

And NO, using a separate terminal for gift cards, checks and debits is not simple, but I had very good reasons for using First Data (mostly very much better rate structure) and was promised that ICVerify would bridge the gap. It is not 'simple' but it works.

One issue is that we have reaon to use a restaurant-type 2-stage 'check' with a tip line. As far as we could determine, RMS will not do that at all. The stand-alone terminal can allow us to do it.

Reply to
PRJ

On the Tender Type Properties, there is an option that says "allow multiple entries". If this entry is checked, if you enter the value of one gift card for part of the total transaction amount, another tender line will appear where you could enter an additional value from another gift card. Just like splitting a tender between 2 different visa cards...

Glenn Adams Tiber Creek C> First... where is there a place to set to allow multiple entries of the same

Reply to
Glenn Adams [MVP - Retail Mgmt]

Thanks. I see that had been checked on the various credit card types, but missed it on the gift card.

Reply to
PRJ

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