lost credit card sale

Latest version is actually 1.3R, I think what you are running is 1.3. 1.3R also has about 6 hotfixes released since the initial release date. The most current, to my knowledge is 1.3R with the latest hotfix bringing you up to

We often have issues with our credit cards. We use a separate report> hello, am running RMS version 1.3.0203 (btw what is the latest version?)with

hello, am running RMS version 1.3.0203 (btw what is the latest version?)with mercury payment system, I added a american express as a new tender type but forgot to check the tap for verify via EDC , and ran about four to five sales, so what I have now is only the last four number of the credit card and autograph of them, is there a way to recall or find the whole c.c number and resend it via EDC or did I lose these sales, btw I did a z report and closed the batch allready thanks in advance

contact your processor and have all or your receipts/auth codes handy. They should be able to point you to the issuing banks and in turn the customers. Something similar happened to us, it took a bit of work and persistance, but it paid off.

contact your processor and have all or your receipts/auth codes handy. They should be able to point you to the issuing banks and in turn the customers. Something similar happened to us, it took a bit of work and persistance, but it paid off.

ah yesssss. i see.

"Jeff" wrote in message news:% snipped-for-privacy@TK2MSFTNGP05.phx.gbl... He never checked the "Verify via EDC" so the processor has no knowledge of the sales.

Wineman,

Not really a flaw, sorry to say. Sure the documentation could arguably be a bit better, but ultimately this is a case of RTFM.