Hi, Bill.
Han has the right idea.
My advice is to do nothing - or practically nothing. Just watch for a month or two until the dust settles, then make whatever changes you need to make in your own Quicken Account setup. But let the bank handle the mess on their end; it was their fault that their system got hacked.
When my bank replaced my credit card recently (for undisclosed problems at their end), it made no difference in my Quicken accounts. Oh, I did update the account number in my Quicken, as Han suggested, but I did not bother to cancel the old account and start a new one. After all, I did not initiate this change; it was the bank's doing, so I let them straighten it out, and they did. I saw a very brief flurry of transfers on my paper statements, but everything else continued as before. There was no need to even record those transfers in Quicken. That credit card account dates back to 1990 and there have been a few number changes during those decades, but it's all one continuous history in Quicken.
Even my online payment of the card, from my checking account in one back to the credit card account at another bank, went smoothly. The old number was still in my Bill Pay setting, but payments to that number automatically got credited to the new number.
RC
-- R. C. White, CPA San Marcos, TX (Retired. No longer licensed to practice public accounting.) snipped-for-privacy@grandecom.net Microsoft Windows MVP (2002-2010) (Using Quicken Deluxe 2011 R 8 and Windows Live Mail in Win7 x64)
Help! I was one of the people affected when Citibank got its computers hacked this past week. They cancelled and reissued my credit card. Now, the account number I have used for years is no longer valid.
Does anybody know how to change the account number on an existing account for purposes of the Online Banking feature in Quicken? I have ten years of data on this account, and simply want to get it hooked up to the new account number.
Please don't suggest Quicken help. I tried them when this same thing happened on an American Express account last month. The damage their advice caused took a full day (that I didn't have) to repair. I only wish I remember what I did last month to fix that account!
Thanks in advance....
Bill