My Credit Card Account Got Hacked!

Help! I was one of the people affected when Citibank got its computers hacked this past week. They cancelled and reissued my credit card. Now, the account number I have used for years is no longer valid.

Does anybody know how to change the account number on an existing account for purposes of the Online Banking feature in Quicken? I have ten years of data on this account, and simply want to get it hooked up to the new account number.

Please don't suggest Quicken help. I tried them when this same thing happened on an American Express account last month. The damage their advice caused took a full day (that I didn't have) to repair. I only wish I remember what I did last month to fix that account!

Thanks in advance....

Bill

Reply to
Bill
Loading thread data ...

Bill wrote in news:822c1fc4-7b29-42cc-8b0e- snipped-for-privacy@s16g2000prf.googlegroups.com:

Similar for almost all recent versions: You could just make up a new account for the new card and end the old one with a note that the balance was transferred to the new account. That is the easiest, and leaves the old account intact. Of course you'd have to search both old and new acounts for data you want to dig up, when you want to do so. And you'd have to begin with a balance which you need to know.

The other way is to make a note in the account that the old account number was such and such, and the new number (so and so) became effective on (date). Then in the account details fill in the new data under general and online options.

I forget how Citibank does their authentication of a new account ...

Reply to
Han

Decide whether you'd like to keep the transactions that occurred in the hacked account separately from those in the new account. I believe there are pros and cons to keeping the old Quicken account and transferring the balance to a new Quicken account ... but I do not believe any of the cons are significant. Still, it's your choice.

No matter which choice you make: deactivate the existing Quicken account from downloading.

If you want to keep the same Quicken account, you can enter a "reminder" transaction in the existing account (as Han suggests); a transaction with a zero amount, and the reminder info about the account number change in the Memo field.

Then you may need to blank out the account number (in Edit Account Details); then tell Quicken to enable the existing account for downloading. When asked; tell Quicken the downloads are for the existing account.

If you want download to a new Quicken account: create the new Quicken account; and during the account setup download process, tell Quicken which financial institution to download from and to create a new Quicken account. When the new account setup download finishes, modify the new account opening balance transaction to be a transfer from the old account (rather than a transfer back into the new account, as Quicken will do).

Backup before trying anything.

Reply to
John Pollard

Hi, Bill.

Han has the right idea.

My advice is to do nothing - or practically nothing. Just watch for a month or two until the dust settles, then make whatever changes you need to make in your own Quicken Account setup. But let the bank handle the mess on their end; it was their fault that their system got hacked.

When my bank replaced my credit card recently (for undisclosed problems at their end), it made no difference in my Quicken accounts. Oh, I did update the account number in my Quicken, as Han suggested, but I did not bother to cancel the old account and start a new one. After all, I did not initiate this change; it was the bank's doing, so I let them straighten it out, and they did. I saw a very brief flurry of transfers on my paper statements, but everything else continued as before. There was no need to even record those transfers in Quicken. That credit card account dates back to 1990 and there have been a few number changes during those decades, but it's all one continuous history in Quicken.

Even my online payment of the card, from my checking account in one back to the credit card account at another bank, went smoothly. The old number was still in my Bill Pay setting, but payments to that number automatically got credited to the new number.

RC

-- R. C. White, CPA San Marcos, TX (Retired. No longer licensed to practice public accounting.) snipped-for-privacy@grandecom.net Microsoft Windows MVP (2002-2010) (Using Quicken Deluxe 2011 R 8 and Windows Live Mail in Win7 x64)

Help! I was one of the people affected when Citibank got its computers hacked this past week. They cancelled and reissued my credit card. Now, the account number I have used for years is no longer valid.

Does anybody know how to change the account number on an existing account for purposes of the Online Banking feature in Quicken? I have ten years of data on this account, and simply want to get it hooked up to the new account number.

Please don't suggest Quicken help. I tried them when this same thing happened on an American Express account last month. The damage their advice caused took a full day (that I didn't have) to repair. I only wish I remember what I did last month to fix that account!

Thanks in advance....

Bill

Reply to
R. C. White

"R. C. White" wrote in news:3uadnXIF1KnvVm_QnZ2dnUVZ snipped-for-privacy@posted.grandecom:

Chase gave me a new credit card because some company kept charging me monthly despite my notice to them that I didn't owe anything, since I had not consented to their services. Onecharge was credited back by Chase, the next month they insisted on canceling the card and issuing a new one.

It took several weeks before legitimate charges made on the old card were recognized and transfered to the new one. I also had to indicate on a paper form Chase sent me which of the charges was legit and which one wasn't. I am not sure whether this will apply to your Citi problem. I'm just glad my Citi Mastercard was not affected, although this doesn't seem to be a big problem for customers. So sorry for Citi ...

Reply to
Han

From: "Bill"

Did you Credit Card account SPECIFICALLY get hacked or were you just appraised by CitiGroup that you were amongst the group whose accounts were compromised ?

Reply to
David H. Lipman

"David H. Lipman" wrote in news: snipped-for-privacy@news4.newsguy.com:

David, the answer is in the first sentence of the post ...

Reply to
Han

From: "Han"

Not really as it is not the same as the subject of the post and thus my query clarification.

CitiGroup getting its computers hacked and thus compromised accounts is NOT the same as Bill stating "My Credit Card Account Got Hacked!".

Reply to
David H. Lipman

Thanks all! John's comment got me closest but I really appreciate all the help. I got the new number assigned to my old account, so I can now update my Citibank account to my 10 year history with that bank.

You are all the best!!

Bill

Reply to
Bill

I've changed account numbers several times now - right click account, go to the "Edit Account Details" menu choice, select the "Online Services" tab in the middle, click "Remove from OneStep Update". Go back to "Edit Account Details" and put the new account number in. Now go to that account and add to OneStep Update giving Quicken your login credentials. It should give you a screen noting the new account and what Quicken account to map to. Choose "Existing Account" and map to the right account. It should now work.

-- John

Help! I was one of the people affected when Citibank got its computers hacked this past week. They cancelled and reissued my credit card. Now, the account number I have used for years is no longer valid.

Does anybody know how to change the account number on an existing account for purposes of the Online Banking feature in Quicken? I have ten years of data on this account, and simply want to get it hooked up to the new account number.

Please don't suggest Quicken help. I tried them when this same thing happened on an American Express account last month. The damage their advice caused took a full day (that I didn't have) to repair. I only wish I remember what I did last month to fix that account!

Thanks in advance....

Bill

Reply to
JohnA

BeanSmart website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.