Problems downloading Discover Card transactions.

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"Steve Fleckenstein" wrote
Anyone else having trouble downloading transactions from Discover Card? OL-294-A error code the past two days. Official forum has an entry saying contact Discover directly. --------------------------------------------------------------------------
Make sure your Quicken account is using the financial institution name "Discover Card".
If you are already using Discover Card, start here: https://www.quicken.com/support/error-when-using-quicken-online-services-ol-293-or-ol-294
Otherwise the "official forum" advice is correct. Not sure why would hesitate to do that.
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On 8/14/2019 9:16 PM, John Pollard wrote:

Because when I tried to contact Discover the person on the other end told me the solution was to use another web browser.
Steve
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"Steve Stone" wrote in

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Because when I tried to contact Discover the person on the other end told me the solution was to use another web browser. ----------------------------------------------------------
First: that response does not answer why one would not TRY to contact the financial institution, that response implies that you actually did contact the financial institution but did not get a useful answer.
Second: typically OL-nnn errors are caused by the financial institution and can only be addressed by the financial institution.
Third: the front line support at most financial institutions are usually not capable of addressing problems with Quicken. When you know they have given you an answer that does not address the problem, you need to push to have the issue escalated to a higher level. Every financial institution that offers/allows downloads to Quicken has a person assigned to act as a liaison with Quicken. When the instructions for an error say to contact the financial institution, and you don't get a useful response from frontline support, you need to get the problem escalated to the Quicken liaison person. [And you definitely want the financial institution to know that their Quicken customers expect them to do what they agreed to do with they signed up to offer Quicken downloads (we're talking mostly about Direct Connect and Web Connect downloads here - Express Web Connect download problems are frequently caused by the financial institution, but can usually only be "fixed" by Intuit, who captures the Express Web data for Quicken).]
For this specific issue (the Discover issue); I have seem some postings that suggest that Quicken may have a role in causing the problem. I'm not convinced that is true; but if it is, there's nothing you, or any other user, can do to get the problem fixed but wait. While waiting, you might try using the financial institution, "Discover Card Account Center" and doing Web Connect downloads (where you initiate the download from the Discover web site).
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