Discover

Anyone know the nature of the error preventing me from connecting to my
Discover account via Q? This has been occurring for days & all I get is an
error code with no description.
Reply to
Scott W
I don't know the root cause, but I had a conversation w/ Discover Web Support yesterday & they confirmed it's on their side. They also confirmed that they didn't have an ETA at the time. I haven't talked to them today.
Here are the Quicken Community links: Discussion:
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Quicken Announcement:
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1598246
Reply to
bartt.shelton
Thanks for that info
I don't know the root cause, but I had a conversation w/ Discover Web Support yesterday & they confirmed it's on their side. They also confirmed that they didn't have an ETA at the time. I haven't talked to them today.
Here are the Quicken Community links: Discussion:
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Quicken Announcement:
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1598246
Reply to
Scott W
Thanks too for the info. I'll just keep waiting with the rest for a resolution. Always frustrating that they choose not to share resolution timeframe. Sometimes I wonder if these are real technical issues, or are the FI and Quicken at logger heads over fees similar to the way cable companies and programming providers get on an all-to-regular basis.
Regards
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1598246
Reply to
JMc
"JMc" wrote in news:ju3t8l$o2o$ snipped-for-privacy@dont-email.me:
I told Discover off this morning, on the phone, politely of course, and requested that my message (I won't use the card until you fix the issue) be kicked up the line of command. I told them it was inconceivable that they couldn't fix the issue faster, and reminded them it was the second time in 1/2 yearthey fu00ed 4p.
Reply to
Han
Same problem, here.
I tried the standard deactivate-OSU-reactivate-OSU, all to no avail.
I then created a new Credit Card account, using "Discover Card Account Center," rather than "Discover Card," and this time my account sync'd.
The only downside was that only three months of transactions downloaded, but I still have older transactions in my "Discover Card" account.
Reply to
Uncal Bob
Uncal Bob
This stinks, but you're right Uncal Bob!! It worked for me. The account automagically was set up using web connect, not direct connect, which I think is faster.
I moved all future transactions that I had already entered into the old Discover account to the new one, but I still have to zero out the old account, I think.
Reply to
Han
With all the other credit cards available, why not just CANCEL that account?
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Reply to
Sharx35
I guess because that would be a permanent solution to a temporary problem.
This issue isn't with the Discover account's terms & conditions or overall bank practices/policies. It appears to be a temporary download issue that, as of yesterday, had a resolution ETA by Friday (see related Q Community discussion link in my response to OP, Scott W).
In my experience, the Discover download has generally been reliable.
A couple of hours after JCMc's post, Uncal Bob posted about success with a new Q account using "Discover Card Account Center" vs. "Discover Card". That would lead me to believe that it's a technical issue, not a financial issue between FIs.
If we dumped Discover & went to another card, we could be jumping out of the frying pan & into the fire. The new card could have the same problem as Discover at some point in the future (whether technical or financial).
Also, in my case, it would be a PITA to unlock my credit file(s) for a new application. I take a "simpler is better" approach. I know that doesn't work for everybody, but it does for me. I can keep up with what I owe, my Q file is generally clean, & I'm still happy w/ my FICO ;-).
Reply to
bartt.shelton
Because,
1) Applying for, or canceling, a credit card can affect your credit score.
2) I gave you a solution, or at least a temporary workaround, yesterday.
Reply to
Uncal Bob
"Sharx35" wrote in news:ju5tsi$om0$ snipped-for-privacy@dont-email.me:
I didn't cancel the card. I called them and told them I wasn't going to use it. Nonetheless, UncalBob's solution worked. For now.
Reply to
Han
in news: snipped-for-privacy@googlegroups.com:
Good to know there is an ETA for a fix now. When I called yesterday there wasn't, but UncalBob's fix worked. I don't know where these "technical" problems really originate, but I know that Discover had them late last year (IIRC) for a long time. Also, Chase had problems. Some are perhaps the FI's inhouse problems, others relate as well to changes in the formats imposed by Intuit. It seems illogical to me that those problems take multiple days or weeks to resoove, rather than hours. But then, I have no idea of the security etc involved.
Still it's a PITA, but canceling the account is indeed a measure of last resort.
Reply to
Han
in
I believe in "Keeping it Simple"--I've had, and use, ONE credit card (Canadian Imperial VISA) for 40 years (way back then it was called Chargex). NEVER any problems.
Reply to
Sharx35
"Sharx35" wrote in news:ju7nnu$nme$ snipped-for-privacy@dont-email.me:
in
Good for you! Having been in situations where one of my credit cards didn't "work", I have several, perhaps too many. I still like Discover (my supermarket lets me get $50 cash, and adds it to the charge, but there is no cash advance fee or interest). I also like my Costco Amex card. I have both Visa and MC cards, because sometimes one or the other is not accepted (e.g. Europe). Plus, when I get to dispute something I have a choice which other one to use. Gives me the chance to (imagine to) put some pressure on them to solve problems in my favor.
Reply to
Han
FWIW, The connection resumed proper operation late yesterday for me at least. I took none of the evasive actions, just let it pump out error messages till it resolved itself.
Regards
Reply to
JMc
I had signed up at Intuit web site for a notification when this issue was resolved, and late this afternoon I received the following:
Dear JCMc,
Thank you for signing up to be notified when the issue OL-290 or OL-294 updating Discover Card Accounts was resolved.
We are pleased to inform you that this issue is now resolved.
NOTE: If you attempt to update your accounts again and receive an OL-301, you should try deleting your Temp files, and then try your update again.
We apologize for any inconvenience this may have caused and appreciate your patience in this matter.
Sincerely,
Quicken® Support Team
This message was sent to inform you of a critical matter. Please note that if you have chosen not to receive marketing messages from Intuit, that choice applies only to promotional materials. You will continue to receive critical notifications that are legally required or could affect your service or software.
This message was sent to: snipped-for-privacy@gmail.com
©2012 Intuit Inc. All rights reserved. Intuit, the Intuit, Quicken and TurboTax logos are registered trademarks and/or service marks of Intuit Inc. in the United States and other countries. Intuit Inc., Customer Communications, 2800 E. Commerce Center Place, Tucson, AZ 85706.
CMC#: 25551
Reply to
JMc
"Uncal Bob" wrote in
One can never be TOO thin, TOO rich, or have TOO much data, eh Uncal Bob?

Reply to
Sharx35

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