Intuit Pulls Plug on Quicken Health

For those who haven't heard of this, QH was Intuit's first attempt at a web
based business model. Theoretically, it wasn't a bad idea. Intuit would suck
data in from various insurance companies, organize it and attempt to help
consumers make sense of sometime cryptic EOBs, and provider invoices.
In reality, QH essentially duplicated the same information found on insurance
company websites and didn't offer any compelling reason to use it.
Dear Valued Customer,
We're writing to let you know that Quicken Health Expense TrackerSM, available
to you through myCigna.com, Cigna's customer website, will be discontinued as of
December 10, 2012.
While we realize this is a change, we want to make the transition as smooth as
possible. Here are some commonly asked questions and answers we think you'll
find helpful:
1. Why is Quicken Health Expense Tracker going away?
Although this tool was a helpful way for you to organize and understand your
claims, we found there is a greater need and opportunity for Intuit to help
customers by improving the way you interact with your health care professionals
online. As a result, we have decided to focus our resources on other tools that
will support this need.
2. Can I still use Quicken Health Expense Tracker?
Yes. You can continue to use Quicken Health Expense Tracker through December 9,
2012. Beginning December 10, you will no longer be able to access the tool, and
your account information will be permanently deleted from Quicken Health Expense
Tracker.
3. I have past claims information stored in Quicken Health Expense Tracker.
Will I lose this information?
You can access and download all of your historical claims data and payment
information right to your personal computer before December 10. From the Quicken
Health Expense Tracker home page, simply select "Download My Claims" under the
"Get My Snapshot" heading. Follow the prompts to save your claims and payment
history to your personal computer.
4. Is there a replacement for Quicken Health Expense Tracker?
Yes. myCigna.com offers a quick and easy way to manage your claims and account
information. You can see important information about your claim - including
claim status, and amount paid, pending or owed. You can also access your health
account information and Explanation of Benefits from myCigna.com - giving you a
complete view of your health care spending.
We thank you for your support of Quicken Health Expense Tracker. If you would
like to provide your comments or ask a question regarding Quicken Health Expense
Tracker, then please send your feedback to snipped-for-privacy@intuit.com.
Sincerely,
Warwick Charlton
Vice President, Intuit Health
Reply to
Robert Neville
Not surprised. They long ago jettisoned any attempt to upgrade Quicken Medical Expense Manager, which - in my recognizably small, humble, unimportant world - I have found absolutely essential, particularly when dealing with the panoply of disfunctional medical provider billing services, and the insurance agencies involved. I guess. Sorry. It just bubbled up in me.....
Reply to
Al

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