For almost a week now, I've been getting errors trying to download my Discover transactions. It gets an OL-297-A error. All my other accounts download just fine. Anyone know if there's actually some kind of outage/trouble with Discover or whether it's some problem on my end?
tnx. /b\
Bernie Cosell wrote in news: snipped-for-privacy@library.airnews.net:
Not aware of any problems here ...
} For almost a week now, I've been getting errors trying to download my } Discover transactions. It gets an OL-297-A error. All my other accounts } download just fine.
Thanks for the datapoints that your direct-downloads are working OK. I wonder what my problem is. I just checked and still I can't connect to discover. Not sure what I should do next -- call discover??
Only thing I can find in the log is:
20110331 10:10:29: QFN: Beginning send to/Bernie\
FWIW: I had trouble with downloads from Smith Barney and working with support I found out the problem which may be the same for you too:
I use Firefox as a browser but Q uses IE for it's downloads. My IE security setting was set one up from the bottom - which I guess is the default. Q could not download from SB with that setting. All other downloads worked. To download from SB I need to lower the IE security settings to the lowest setting and then the downloads succeed. Then I raise the IE security to what it was.
Not sure if it is the same for you but thought to at least let other SB users kn ow about it.
Whenever I've had problems like this, I disable the online access for the account, then reestablish it. This has resolved problems several times.
Backup before making any changes.
"Bernie Cosell" wrote
If you were using One Step Update when your download failed; instead, try using "Update Now" in the account register (in the register menu, or in "Account Actions" button drop down, in newer versions).
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