Chase Post-Upgrade: Grrr!

I'm having the same experience as you are.

John

I finally broke down and called Chase's online banking support:

1-877-242-7372 (option 3) If you get into a loop because you don't have a telephone banking PIN, press 0. (It worked for me!) :-)

I ultimately spoke with a rep who was aware of the problem and said they hoped to have direct download working by noon today. (EST?)

I also suggested that posting a notice related to this service outage would be very helpful. She agreed and wearily said she'd been on the phone all morning regarding Quicken download failure complaints.

Anyway, fingers crossed they get this working soon. I thought I'd post this here to save readers having to call Chase. ... Unless you just want to rattle cages, that is. ;-)

Regards,

Margaret

Margaret

Many thanks for your report. I'm having the same problem and you just saved me a lot of time.

Arnie

You're very welcome Arnie! I just realized it was after noon, so I just ran OSU. I'm sad to report that Chase's direct download is still broken. Sigh....

I guess I'll try again tomorrow. :-)

Regards,

Margaret

I've never understood why companies, when having problems such as this,

*DON'T* post some type of "we're currently having problems" message.

To me, bad news is better than no news... At least we're aware that they're aware!

Thanks very much Margaret.

Bruce.

Finally working for me :-)

Same, over here. It looks as though their scheduled maintenance took a bit longer than expected.

*Expect* the unexpected!

I just checked now, and it's working for me, too. Woo hoo, finally! :-)

Regards,

Margaret

Y'welcome, Bruce! :-)

Regards,

Margaret

Yes, finally, working here also - great!

charliec

FWIW, my family has two different Chase card accounts. We made payments on one on 10/31 and on the second on 11/7. Both payments showed up as debits at our bank checking accounts and as credits on the Chase web site. No problem.

Neither one of the payments showed as credits in Quicken 2011 OSU however, both showed as debits in Quicken checking accounts. I repeated the OSU just for the Chase accounts today but still no credit in Quicken. I have entered the amounts manually in the Chase account ledgers but hope I don't have to do that next month.

As this happened to anyone else or was it just me?

I am also having problems with Chase OSU. Chase tech support is les than helpful. May be time to find another bank. I have check/deposit items that were cleared back as far a 11/18 that have not been updated in Quicken. My OSU summary report shows a successful update as of 11/24 at 7:06am. The online balance is also not updated.

The last time that I got an update is when I removed all 6 Chase accounts from OSU and re-established them. Manual downloads also work.

Al

Al Malone wrote in news:4oudnTLHg9XP3FPTnZ2dnUVZ snipped-for-privacy@earthlink.com:

Just updated TGD morning. I always do this while having the bank's website open, to double-check. First time OSU did NOT pick up any newly cleared Txns (I had all previous Txns cleared (I think)). Then an update from the account Actions button brought the new Txns in. Really annoying to have to do the update twice. There are a few TXns that have cleared but never downloaded properly so I do NOT have the posting date for those. Q12 can show a column with posting dates next to the data entry date. This is new for Q12 (or maybe Q11??).

I have not had problems with Chase OSU/downloads. But since we're on a subject, want to pointed out that the other bank of mine (M&I) has a tendency to skip/forget some transactions during OSU with Q11. Have to search for and manually enter unrecorded transactions in order to match the balances.

Posting date is an option in 2011.