The last couple days I've been getting an error (OL-293-A) from my local credit union when doing my morning OSU. All other bank accounts and credit cards download just fine. I assumed it was a server glitch that would be fixed by today, but I got same error this AM. BTW, this FI does direct download, and I have two accounts configured. All has worked fine for the several months the service has been avail.
First I called my FI to see if they had a server prob. They said servers were fine, but they did have several calls from users with this same error. Tech rep said they'd called Intuit, who'd told them to have users dump all cookies and reboot, and if that didn't fix it, to follow these dirs:
formatting link
Well, of course, dumping all cookies, cache, etc. (and rebooting), had no effect (which I'd figured), so I started working through the directions. I've done everything, even reverted to each of several diff backups before last successful download (11/14/10:13am), but prob is still there. (I retain daily dated backups, so this was a simple task.) I copied and validated my file, which showed data file was fine. I created a new account, and it wouldn't even activate direct download for my FI, because it was still generating the OL-293-A error. Even deactivated and tried reactivating downloads on a copy of my data file, and I could deactivate but not reactivate w/o this same error. Just supervalidated with no errors in my copied data file, and error persists on OSU.
I'm beginning to think that perhaps my FI's server(s) is/are having probs and they don't know it yet, because they haven't had enough calls.
Does anyone have any advice on this one? Anything I haven't thought of yet?
I had a similar problem with HSBC yesterday, but I think it as an OL-301 error.
I also couldn't login to the HSBC website, and I had to have their tech department re-enable website access.
I'm sure you've already confirmed that the website is working for you, but in case you haven't ...
Good luck!
Bob
The last couple days I've been getting an error (OL-293-A) from my local credit union when doing my morning OSU. All other bank accounts and credit cards download just fine. I assumed it was a server glitch that would be fixed by today, but I got same error this AM. BTW, this FI does direct download, and I have two accounts configured. All has worked fine for the several months the service has been avail.
First I called my FI to see if they had a server prob. They said servers were fine, but they did have several calls from users with this same error. Tech rep said they'd called Intuit, who'd told them to have users dump all cookies and reboot, and if that didn't fix it, to follow these dirs:
formatting link
Well, of course, dumping all cookies, cache, etc. (and rebooting), had no effect (which I'd figured), so I started working through the directions. I've done everything, even reverted to each of several diff backups before last successful download (11/14/10:13am), but prob is still there. (I retain daily dated backups, so this was a simple task.) I copied and validated my file, which showed data file was fine. I created a new account, and it wouldn't even activate direct download for my FI, because it was still generating the OL-293-A error. Even deactivated and tried reactivating downloads on a copy of my data file, and I could deactivate but not reactivate w/o this same error. Just supervalidated with no errors in my copied data file, and error persists on OSU.
I'm beginning to think that perhaps my FI's server(s) is/are having probs and they don't know it yet, because they haven't had enough calls.
Does anyone have any advice on this one? Anything I haven't thought of yet?
"Margaret Wilson" wrote in message news:L_mdnY9E2chsCsHYnZ2dnUVZ snipped-for-privacy@comcast.com...
I see that you made a Copy of your data and Validated; but I can't tell for certain from your post it you Deactivate 100% of your accounts (not just the one having a problem, and not just for the fi where you are having problems) for Transaction Download before you did the Validate?
There are some problems Validate can not catch when any accounts are Activated for download.
I tend to think that at least part of the problem may be at the fi's end, as you suggest, so even a thorough Validate may not help. But it can't hurt (well, at least not as much as not being able to download).
Hi John, no I only deactivated the two accounts from the affected FI. Guess I will copy my file, deactivate *all* accounts and try again if it's not working w/in the next couple days.
Well this am ddownload for my CU was still broken. I was about to do the remaining troubleshooting to make sure my data file was OK, when I just tried again, and ddownload is magically fixed. Guess it was the CU's server(s) after all. :-)
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