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Vanguard and OL-362-A errors when downloading?

Starting this AM, I can't download account info to any of my Vanguard Accounts. Received at OL-362-A error, and the 'fix' according to Q website is to disconnect the account from Direct Connect, and download from the FI website. Did that, brought up some transactions very old (already in the register). When I then went again trying to use OSU, still get a OL-362-A. When I then disassociated the account and reactivated, Q tells me to create a new account or drop down the list and select an existing which I do.

But OL-362-A still occurs. I've run out of options short of calling Vanguard which I'll do if I don't get any good advice here.

Anyone else see this?

I know that Vanguard just dropped the clearing agent Pershing, but these accounts are ALL of the Vanguards, including Mutual Funds that have nothing to do with Pershing as the clearing agent for the equity accounts.

Reply to
Andrew
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I see when doing a Google

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that it's not just me with Vanguard. Three others have the same problem starting today as well.

Reply to
Andrew

Vanguard implied they were the cause of the problem and said to do a Web Connect download to the account(s) and that would put things back to normal.

I have about 7 accounts there and wasn't crazy about the "solution"; so I'm waiting to see if something better turns up ... or I have more time to mess around with it.

Reply to
John Pollard

Hi John - I tried that in my daughter's account (she only has one Vanguard account) and that seemed to work when I did that, but afterwards when trying to do it via a Direct Connect, same problem occurred (OL - whatever). That was, in fact, when I downloaded some of the older transactions that I had to manually delete except for the ones around 4/30.

I'd be interested in hearing if you bite the bullet and try it on your account(s)! I am not convinced that fix works....

Reply to
Andrew

just went to my random (when I think of it) update, using Q2009, and found that my Vanguard accounts failed to update.

Tried again - failed - Q2009 said I was trying to download an account that I didn't have setup in Quicken

OK.... logged into my Vanguard account, all looks ok. tried a Web Connect download directly from within Vanguard. It too fails to find the corresponding existing Vanguard account in Q2009.

will wait...

Reply to
ps56k

ps56k wrote: ... Spoke with Vanguard this morning (800-860-8394 for their web help desk); a known issue, no workaround. They're working as fast as they can on a resolution. They've attached to my account a ticket such that I'll be notified as soon as a fix is made. Others might wish to do the same.

Reply to
Andrew

Right you are.

Although many, including myself, also received historical transactions that had to be manually deleted; some of mine went back to 2007. I also had a new account (albeit duplicate) that was created that I had to delete that included the account number, but I can't swear that I didn't create that when trying to go through the previous suggestions of disassociating and reassociating the old account during the middle of the fiasco.

I would advise once one gets all the electronic records in order, one goes onto the Vanguard website and manually ensure your balances match to make sure something didn't "drop" during this process.

(As a parenthetical aside, in a morbid sense, I am somewhat glad this happens every once in a while in that it shows both Quicken and the FIs that we do use Quicken, that electronic downloads are important to use, and there are customers out here who depend on the product.)

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------------------------------------------------------------- Regards -

- Andrew

Reply to
Andrew

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