some accounts say they updated fine but....
The only thing worse than the op's false claim is Quicken's (the Quicken employees') unwillingness to address, and clarify the mistake in this false claim ... a bogus claim that is made too often.
Quicken (qw.exe) NEVER knows whether there are any transactions available to download from a financial institution ... until/unless Quicken RECEIVES transactions when it requests the financial institution to download them. It is literally IMPOSSIBLE for Quicken to accurately tell a user whether there are any transactions available to be downloaded. Thus it is literally impossible for Quicken to tell a user that every transaction logically AVAILABLE for download at the financial institution, has been downloaded.
Here's a simplified description of the way downloading works:
- the user initiates a One Step Update (or an Update Now)
- Quicken sends a REQUEST (which says: please send me transactions you have available) to the financial institution(s) (or sometimes Intuit, for those financial institutions that are setup for Express Web Connect downloads)
- Quicken processes whatever transactions it receives in response to the request (without having ANY way to know what transactions SHOULD have been downloaded)
UNLESS there is some error (such as the OL-nnn or CC-nnn errors), Quicken will report that the "update" (the download) for that financial institution/account was "successful". The ONLY thing that "successful" means, in that context, is that Quicken did not encounter an error (no OL-nnn, no CC-nnn, nor any other error): if Quicken experiences a recognizable error during a download, Quicken reports that error to the user - and DOES NOT SAY "update successful".
[The user also fails to supply the Edition and Release being used. To my knowledge, the most current releases of Quicken no longer offer the ability to choose the Express Web Connect "connection channel" - and the op has not provided any evidence that is part of his problem. If the current EWC download "connection channel" has anything to do with the op's problem, no one in the Quicken Community can do anything about it - the op will need to contact Quicken Support.] [The user also says, late in the discussion, that one particular financial institution, "pulled in the most recent 4 transactions (which i suppose is a slight improvement) but didn't pull in any of the other transactions from the past 2 months". If there was a problem which was then "fixed", there is no reason to believe that the failure to download some "other transactions from the past 2 months" means anything. IF Quicken saw those "other transactions" in a previous download (regardless of whether Quicken "accepted" those transactions), then Quicken will exclude those previously downloaded transactions from any subsequent download.]