Anyone else getting CC-501 from Capital One?

I have been getting a CC891 for weeks now. It says that I need to get a code for quicken access. I followed the instructions and can find nothing. It says that it is going to send something to my e-mail or phone and nothing ever comes. When I do an account update of just Capital One it works fine. Al

I believe they have taken Capital One - Current down. Check and see if that's the institution name you are using. If so, you need to deactivate and then go through the advanced path to point at Capital One Credit Cards. You will at some point select Express Web Connect.

Then the code nonsense starts. Quicken pop-up tells you to ask for a code. You need to select the way you want to get it - I used email. Quicken then pops another window asking for the code which you need to see in your email and enter. All this assumes you have access to the email connected to your Capital One account, of course.

You will need to link the account Quicken finds to your current CO account.

I needed to do the code thing several times, and I believe you need to redo it if you change the computer interface. When I switched from WiFi to wired on my Windows 7 machine, I got asked for another code exachange.

It does appear that once they "know" you they stop asking, but there hasn't been a lot of time to check that out.

the exact date, but the last scan I see in my Downloaded Transactions window carries a date or 02/16.

because of an error on the Quicken server. Please do not contact your financial institution. They cannot resolve this problem.

establish online access.

has the helm....

I've been having similar issues with a Capitol One Master Card Account. But since I haven't used that card in over a year now, I haven't worried about it.

Interesting. I just tried doing that and it didn't work either. It still tells me "The login information for your financial institution is incorrect." So I put in my password and it goes on checking it forever.

I just did as you suggested. It seems to have worked. Thanks very much.

Marc, Thanks for the info. Worked fine for me. A bit obscure to say the least. Since nothing changed at Capital one account it seems that quicken servers should have been able to take care of situation. Al

IIRC, and it's been a while, Capital One - Current was alway a sort of secret alternative kludge. In the past, the normal Capital One Credit Card feed set both the transaction and posting dates to the transaction date! This of course messed up reconcile. Capital One - Current set both to the posting date - still a nuisance but at least not totally broken.

It appears that Capital One Credit Card now sets both to the posting date. This still needs to be verified in the future. I won't know for a while since I only use CO for foreign transactions.

Of course, I wish they would fix the thing correctly but that's probably not happening.

I spoke too soon. It's not working again!

Al

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I spoke too soon. It's not working again!

Al

--------------------------------------------------------- I do not use Capital One, but ...

Capital One has told at least one Quicken user that Capital One is temporarily not allowing downloads initiated from Quicken; that the only way to download from Capital One is to initiate the download from the Capital One web site (which is a "Web Connect" download).

Capital One said this is a temporary situation which they caused and which they are working (with Quicken) on fixing.

replying to John Pollard, ExPatBrit wrote: I just talked with Capital One. I have 3 accounts: Credit Card, Checking and Investment (ex ING). Each account is, it seems, is under a different operating unit and the units are apparently not integrated where IT is concerned. Cap One introduced the idea of having a separate password (Access Code) for software like Quicken to use. You manage that code from the Cap One website, somewhere in the depths of your profile - for each account. It's a reasonably good idea - if someone steals your website password (e.g. By keystroke capture) they still can't get in through the backdoor to download transaction info. They claim that Quicken promised to use this new Access Code instead of the Password, but has yet to do it. I don't understand that, since you ought to be able to do it just by changing the password in Quicken - unless the protocol or URL for the access has also been changed. I told Cap One that I have stopped using, and will probably close, these accounts no matter whose problem it is. Of course, that does explain the other 5-7 non CapOne accounts that started failing the same way a couple of months ago. Every now and then one does respond (I suspect because there is a new transaction that night) but fails the next night. Quicken, whether under Intuit or the new ownership, is fairly good in functionality but absolutely appalling in coding, testing and support - to the point of user hostility, employee incompetence and lack of or inconsistency in pre-release testing.

replying to John Pollard, ExPatBrit wrote: I just talked with Capital One. I have 3 accounts: Credit Card, Checking and Investment (ex ING). Each account is, it seems, is under a different operating unit and the units are apparently not integrated where IT is concerned. Cap One introduced the idea of having a separate password (Access Code) for software like Quicken to use. You manage that code from the Cap One website, somewhere in the depths of your profile - for each account. It's a reasonably good idea - if someone steals your website password (e.g. By keystroke capture) they still can't get in through the backdoor to download transaction info. They claim that Quicken promised to use this new Access Code instead of the Password, but has yet to do it. I don't understand that, since you ought to be able to do it just by changing the password in Quicken - unless the protocol or URL for the access has also been changed. I told Cap One that I have stopped using, and will probably close, these accounts no matter whose problem it is. Of course, that does explain the other 5-7 non CapOne accounts that started failing the same way a couple of months ago. Every now and then one does respond (I suspect because there is a new transaction that night) but fails the next night. Quicken, whether under Intuit or the new ownership, is fairly good in functionality but absolutely appalling in coding, testing and support - to the point of user hostility, employee incompetence and lack of or inconsistency in pre-release testing.

replying to Bartt, Steve Katz wrote: Call up your credit card provider and/or bank and lodge a complaint with them anyway. Quicken doesn't seem to be rushing to provide a solution. Perhaps if enough people complain and enough providers put pressure on them then Quicken will create resolution.

"Steve Katz" wrote

Perhaps if enough people complain and enough providers put pressure on them then Quicken will create resolution.

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Extremely unlikely.

1.) The great majority of all Express Web Connect problems originate with the financial institution. [Error numbers starting with CC- are virtually always Express Web Connect errors when they occur during a download - as opposed to a mobile-sync.] 2.) When cooperation is required, it is the financial institutions that must be pressured to cooperate to get the problem fixed, and they often have very little incentive to do so. 3.) Quicken users are a tiny fraction of a given financial institution's customers, so "we" (or Intuit/Quicken, on our behalf) have very little leverage to start with. 4.) The leverage problem for Express Web Connect users is now exacerbated by the separation of Quicken, Inc. from Intuit: Quicken, Inc. does not control the Express Web Connect process; Quicken, Inc. must pay Intuit to handle Express Web Connect.

I have no particular reason to believe the following will address the Capitol One problem (since Capitol One acknowledged earlier that it was their problem); but FWIW here is how one Quicken user got rid of their CC-501 error:

"Steve Katz" wrote

Perhaps if enough people complain and enough providers put pressure on them then Quicken will create resolution.

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Extremely unlikely.

1.) The great majority of all Express Web Connect problems originate with the financial institution. [Error numbers starting with CC- are virtually always Express Web Connect errors when they occur during a download - as opposed to a mobile-sync.] 2.) When cooperation is required, it is the financial institutions that must be pressured to cooperate to get the problem fixed, and they often have very little incentive to do so. 3.) Quicken users are a tiny fraction of a given financial institution's customers, so "we" (or Intuit/Quicken, on our behalf) have very little leverage to start with. 4.) The leverage problem for Express Web Connect users is now exacerbated by the separation of Quicken, Inc. from Intuit: Quicken, Inc. does not control the Express Web Connect process; Quicken, Inc. must pay Intuit to handle Express Web Connect.

I have no particular reason to believe the following will address the Capitol One problem (since Capitol One acknowledged earlier that it was their problem); but FWIW here is how one Quicken user got rid of their CC-501 error:

Although I am not getting the CC-501 error, suddenly (within the last 2 weeks) getting errors when attempting to d/l info from my Capital One CC. Deactivated/Activated/Fix etc. several times. Had been working previous to this. It does recognize the activation attempt and links it to the correct CC # but then the message reads "Quicken did not receive enough information to add this account" Capital One Tech support was of no help, they directed me back to Quicken. So am I "stuck" with web connect only now??

No, you're not "stuck", you can abandon CapOne for a card company that's more Q friendly.

CapOne has ALWAYS been difficult to use with Q ... and Q is more important to me that any credit card.

replying to danbrown, Steven Katz wrote: Not so easy to do. I have a savings account with them and my mothers credit cards (replacing those at this point would be VERY difficult)

"wabbleknee" wrote in news:ov4nhg$hp9$ snipped-for-privacy@gioia.aioe.org:

We can "vote with our feet". If a financial institution doesn't meet our needs we can move our business to one that does, and let them know why.