replying to John Pollard, ExPatBrit wrote:
I just talked with Capital One. I have 3 accounts: Credit Card, Checking and
Investment (ex ING). Each account is, it seems, is under a different operating
unit and the units are apparently not integrated where IT is concerned.
Cap One introduced the idea of having a separate password (Access Code) for
software like Quicken to use. You manage that code from the Cap One website,
somewhere in the depths of your profile - for each account. It's a reasonably
good idea - if someone steals your website password (e.g. By keystroke capture)
they still can't get in through the backdoor to download transaction info.
They claim that Quicken promised to use this new Access Code instead of the
Password, but has yet to do it. I don't understand that, since you ought to be
able to do it just by changing the password in Quicken - unless the protocol or
URL for the access has also been changed. I told Cap One that I have stopped
using, and will probably close, these accounts no matter whose problem it is.
Of course, that does explain the other 5-7 non CapOne accounts that started
failing the same way a couple of months ago. Every now and then one does respond
(I suspect because there is a new transaction that night) but fails the next
night. Quicken, whether under Intuit or the new ownership, is fairly good in
functionality but absolutely appalling in coding, testing and support - to the
point of user hostility, employee incompetence and lack of or inconsistency in