updating Capital One

Am I the only one having trouble updating my Capital One credit card accounts using the update function in Quicken? For the past year it worked flawlessly, but the past several weeks I keep getting: "During the last online session, Quicken encountered an online error [CC-501]. Quicken encountered an error while updating your accounts as the result of an error on the Quicken server. The Quicken team has been notified of this error and is working to resolve it."

Today I talked with a customer service representative at Capital One. She said the Capital One web site was being changed but I should be able to update through Quicken later today. So far, no luck. Considering I've had this problem for several weeks now I'm not very optimistic.

Reply to
LAH
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I haven't been able to update Capital One for about a week. I logged in just a few minutes ago, and the web site has changed for me. I can now link my Capital One cards under one login. Can't get Express Web Connect to work, but Web Connect is working for me now.

Bob

Today I talked with a customer service representative at Capital One. She said the Capital One web site was being changed but I should be able to update through Quicken later today. So far, no luck. Considering I've had this problem for several weeks now I'm not very optimistic.

Reply to
Bob Wang

Thank goodness they are the no hassle credit card. Capital One sometimes work for me - sometimes not. I usually have to deactivate Express Web Connect and reestablish it. I haven't been so lucky this time.

Oilcan

Reply to
Oilcan

I received a message when I logged in, explaining that I had to deactivate the automatic downloads, then reactivate. Mine is working fine now.

Reply to
Edward

I disabled and reactivated. It still could not find an Account to do Express Web Connect (which is what I had before their upgrade). It did establish a Web Connect - which is really a hassle. Less of a hassle to me - I avoid using their card.

Reply to
Oilcan

Thanks folks for the replies. I was finally able to reestablish a connection "of sorts". It certainly wasn't user friendly. During the process I was taken to the Capital one web site where I had to log in, go to my account, and proceed with a manual download. (I didn't actually download it. I clicked "open" instead of "save". That established a connection but nothing downloaded.) Then I had to go back to Quicken and reestablish the Express Web Connection. The "of sorts" part is that while it appeared to connect and download, no transactions were actually downloaded into the account. I'm hoping that by reestablishing the connection, future transactions will do so. (fingers crossed) Guess I'll have to manually download or manually enter the missing transactions. In any case, nothing about this process was user friendly. I found it very confusing and the step-by-step directions were incomplete or lacking entirely.

Anyway, I guess misery loves company. It was comforting to know I'm not the only one with this problem. Again, thanks!

Reply to
LAH

Capital One's EWC only downloaded statements for me, not current transactions. So, I would not expect any downloads till the current statement period closes.

Bob

Anyway, I guess misery loves company. It was comforting to know I'm not the only one with this problem. Again, thanks!

Reply to
Bob Wang

My problem is a little different with my Capital One Credit Card. I can download the statement transactions from the CapitalOne Web Site. However, I can not activate one step download from within Quicken (for windows 2007 premier). I get a CC-503 error telling me that my user name and.or password are incorrect. Now I know this isnt true since I can login and download from their website.

any ideas? I have updated as per the Capital One website instructions BUT that only worked one day.

All help will be appreciated.

TIA

Mark

Reply to
Mark W

Mark:

This is not going to be of much help. But I'll let you know how Capital One integrates with Q2008 H&B later this month when I have a statement to download. Right now, I have no statements.

Bob

any ideas? I have updated as per the Capital One website instructions BUT that only worked one day.

All help will be appreciated.

TIA

Mark

Reply to
Bob Wang

I thought I had it working again; however, after the weekend I tried the one step download and am now getting the same error as you describe. I deactivated and tried to reactivate but no luck. I'm getting tired of this. I'm about ready to dump this card and go shopping for another. I can understand a company having some problems for a few days or even a week, but this has been going on for a month now.

Reply to
LAH

Well again, I am glad to be part of a group having this problem instead of being an outlier of one!!

Mark

Reply to
Mark W

}My problem is a little different with my Capital One Credit Card.

I just tried one step update with my Capital One account and got a CC-501 error... :(

Reply to
Dave Balcom

I got that originally (see my first post). I then deactivated and reactivated. That seemed to temporarily fix the problem, but now a few days later I'm getting the CC-503 error. I deactivated and reactivated again. I have established a connection but was unable to reactivate the one step update. If you find a solution please let me know!

Reply to
LAH

Do you guys just want to hold a pity-party? Why don't you call Intuit and complain to them? At least there is a chance they can help.

Reply to
Stubby

}Do you guys just want to hold a pity-party? Why don't you call Intuit and }complain to them? At least there is a chance they can help.

Do you always act like an ass? I wasn't complaining, just describing what happened when I tried to update (indicating it was not a unique problem).

Reply to
Dave Balcom

Just for your information, I did call Capital One - twice. Both times I got someone for whom English was obviously a second language. I had great difficulty understanding their responses and I'm not entirely sure they understood my questions. In any case they told me Capital One was working on it. Nevermind the fact they have been working on it for approximately a month now. I did not call Intuit because it didn't appear to be a problem on their end. I posted here because I wasn't sure how widespread the problem was. Due to my inability to understand the customer service representatives, I was more confused than ever and was unclear as to whether or not there was anything I could do to fix the problem.

FWIW, just this evening I was able to reactivate the one step update and was also able to run it. If you posted to suggest I call Intuit, thanks but hopefully the problem has been resolved. There was no need for the snide remark about a "pity-party". Frankly, I was not feeling sorry for myself. Instead I was more than a little irritated with Capital One. I posted in part, to learn if my irritation was misplaced.

Reply to
LAH

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