Citibank Web Connect - Anyone having trouble today?

UPDATE: Looks like it was a Citibank problem. Others reported the same problem over on Intuit's forums. It seemed to have been corrected about

10:30pm last night, according to one user. I confirmed and it is working again for me.

FI updates are provided by Intuit not Citibank. Read the thread on Quickenforums carefully the problem was caused an update from intuit and fixed by another update from Intuit.

Man please read what Quicken Steve wrote on Quickenforum. The problem was caused by Quicken server sending the login infomation to wrong "Place" whatever the hell that means which is why people had problem updating from inside of Quicken. If you manually goto wrong web page and enter you login and password for Citibank webpage it not going to let you login and on the off chance your login info works there it not going to send you your Citibank account information.

If you bothered to read the whole thread on the offical Quicken forum you would see you where only person having an issue logging onto Citibank web page. Everyone else confirmed that manually they could login to Citibank webpage just fine. But Express Web Connect did not work and would return invaild password.

According to QuickenSteve post the way Quicken works is that Quicken send your login and password info to Intuit servers who send the information to the bank server who sends you the correct web connect file back without having to login to Citibank web page.

I did read the whole thread and your explanation isn't correct either; no mention was made of sending login information to the the wrong "place", or having users log on to the wrong place. Here is what Quicken Steve actually said was the problem:

"... the Quicken server had mis-matched log in information for your Citibank accounts". That's "log in information", not log in location. Log in information would be things like Customer ID and Password. I think it's also pertinent to mention that Quicken Steve also said this particular Q2007 situation was anticipated by Intuit ... which is why the "fix" was already thoroughly documented in the error message.

Here is (hopefully; it was supplied by a poster, I don't have direct access to it) the exact error message:

"During the last online session, Quicken encountered an online error [CC-503]. What does that mean? The login information entered is incorrect. What do I do now? The first step to resolve this error is to verify you are using the correct login information. Open a web browser outside of Quicken and log in to the Citibank Web Connect Web site. If you are able to log in to the site, update your login information in Quicken. If you are not able to log in, contact your financial institution for assistance. Note: If your customer ID is not correct, information about updating your customer ID is available.

If you are able to log in to your financial institution's web site, your financial institution cannot resolve this issue.

Update your customer ID

Open the account you need to edit and select the Summary tab for investment accounts or the Overview tab for all other account types. In the Account Attributes section, choose Change online services. Take me there Click Remove from One Step Update , and then click OK. Repeat these steps for all accounts held at this financial institution. In the Account Attributes section, choose Change Online Services , and then choose Add to One Step Update. Enter the correct customer ID and follow the on-screen prompts to activate your account. Note : If you use the Password Vault, you need to update your Password Vault with the new information."

While this certainly sounds plausible, Quicken Steve did not say it ... at least not in the thread where he said what I quoted above.