"Bernie Cosell" wrote
I've been working with my bank to get my direct connect working again. I've been using direct connect for months now and beginning Oct 27 I couldn't authenticate. I've been working with the bank's tech support and today I got bumped up to their Quicken expert. And we have it fixed and I'm appalled. I'm told that the rule is:
6-8 characters, mixed case and numbers
no special characters and nothing fancy. In this day and age that is a
*ridiculously* small and limited password. It's not the bank -- my login to the bank's website is a 20 character mish mash of punctuation marks and garbage [but I wonder if accented characters like 'ç' and 'Ø' would work...:o)].
Can it really be that Quicken [this with Q2019] really forces you to have such trivial passwords???
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No; Quicken does not force you to have "such trivial passwords".
Quicken (actually, not Quicken, but OFX) does have a limit on the number of characters in a financial institution password, but it is more like 32 characters. The only other Quicken financial institution password limitation only applies to Express Web Connect downloads and it is only a restriction against using approximately 5 special characters (I don't recall them all, but two of them are the greater than and less than signs).
Each financial institution tells Quicken what its password rules are, then Quicken edits the financial institution password you enter in the Quicken Password Vault to insure it meets the criteria specified by the financial institution.
If Quicken does not have the correct password rules for a given financial institution, you may not be able to enter your password in the Quicken Password vault. When that happens, you should see a message saying, "[your bank] could not use the password you entered".
But Quicken not having correct financial institution rules should not prevent you from downloading.
If the Password Vault contains NO password for the financial institution, Quicken will ask you for the financial institution password when you try to download. Quicken does not edit the password you enter at that time, so Quicken should accept what you enter and send that to the financial institution along with the request for downloaded data. And in the dialog that asks for the financial institution password should be an option to enter that password in the Vault: typically, that overcomes the problem caused by Quicken having incorrect password rules.
You should be able to contact your financial institution and notify their Quicken liaison person to contact Quicken about the issue. You may also be able to get Quicken Support to initiate the process, though the financial institution will still have to cooperate. I'm not sure, but you may also be able to get the correct password rules by initiating an "Update Now" from the Quicken account register for the problem account.