I've been fighting with Chase's Qif download and, for the last 8+ months, with their Web connect. I don't bank at Chase, I only have a MasterCard from them. I get 1% cash back on everything, so I use it quite a lot and so the problems have been a real pain in the neck. I usually got duplicate transactions from the end/beginning of the month and because the previous one's had been accepted, Quicken wouldn't match them; finding them was a pain. Also, the "online balance" never seemed to agree with the transactions they sent. They would include some new transactions that hadn't yet posted to the online balance, or would exclude my rebate from the downloaded transactions but it WAS included in the online balance. These nightmares were only matched by the ignorance of the email support people. Over the past year or so, I've exchanged probably 12-15 threads with them (multiple messages each). They usually answer a different question: "Web connect isn't working well for me, are you going to offer direct connect?" Response: "I understand you want to know how to use Web connect..." After I repeat the question at even greater length, they respond by telling me to call the 800 number. Completely useless.
Anyway, the point of my post is that I found tonight that I can start using DIRECT connect in Quicken! I trust this is brand new for credit card only customers. An option appeared on one of the Web pages (after I was logged in) to activate Quicken/MS Money. After accepting an agreement that said there was no fee for CC only customers, it said I was activated. The were no further instructions, but I figured my Quicken login and password (pin) were the same as for the web site and I was correct. I had to deactivate online services (Web connect) on my Chase account in Quicken and change the financial organization to Chase (it was something like JP Morgan Chase - WC). My first download seemed to work just fine and I'm really hoping that Direct Connect with Chase is much smoother and more accurate than Web connect was.
Just thought I'd pass this along.
Regards, Charles Goodman