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Quicken Citibank direct connect - data is several days behind

I recently started using direct connect to download my Citibank account data. I had been using webconnect for years. I have found that on several occasions, the dc data is several days behind. For example, I just downloaded my data (it is now 7/13/05, at 7AM in NYC). The online summary says 'no transactions to review. online balance $xxxx as of 7/9/2005 at

8:44AM'. However, there was a transaction yesterday, so my balance is incorrect. When I used wc, I don't recall my balance ever being incorrect, and I would have noticed since I was required to access Citibank's web site in order to download my data. In contract, my Chase data is always up to date. Right now, my Chase online summary says 'online balance $xxxx as of 7/13/2005 at 5:40AM'. Is anyone else experiencing this issue, or know why Citibank is four days behind Chase?
Reply to
Z Man
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Is it a pending transaction or has it actually cleared? Pending transactions won't download and I have seen ours take up to 4 days to clear.

Reply to
Laura

"Z Man" wrote in news:8F6Be.14$ snipped-for-privacy@fe12.lga:

I have reported this before (NY/NJ area). I still use DC to download transactions, rather than WC (in Europe WC stands for toilet .) Right now I am waiting for my car loan pay-off to get recorded in my citibank account. Yesterday early morning I did a telephone payment (phone to a real human at Sovereign bank), but so far it hasn't registered at Citibank. OK, I'll take the float on that amount .

Reply to
Han

I thought it stands for "water closet" ... which means the toilet. Hehehh, couldn't resist. I lived in England from 1972-77, and I do miss it! :-)

Regards,

Margaret

Reply to
Margaret Wilson

You miss it? Sounds messy!

Sorry- couldn't resist...

Reply to
Bob Burns

It has cleared. Citibank marks current day transactions with an asterisk, and does not show a balance online after such transactions. Even WC doesn't download such transactions, which is not surprising. However, DC seems to lag behind WC in terms of cleared transactions.

Reply to
Z Man

DC is a lot more convenient, so I intend to use it. I suppose I'll just have to get used to a lag between the time transactions clear, and when they are available for download via webconnect. I was just surprised that webconnect and direct connect don't retrieve the exact same transactions.

Reply to
Z Man

In "loo" of a better thought? (Sorry, couldn't resist....)

David

Reply to
DavidB

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