Is DirectConnect Possible w/Citibank?

To avoid hijacking another thread, I'll ask here...

My main checking and savings accounts are with Citibank. Seven-or-so years ago, when I was last using Quicken, I remember seemless integration of the two (although Citibank charged something like $10/mo for it).

When I set up things with Citibank yesterday, the only option I was presented was WebConnect, which, if I'm using things correctly -- a big assumption -- seems kludgy at best. The one-button update that works with all my othe accounts doesn't seem to apply to my WebConnect-ed Citibank account. I have to go into my Citi checking or savings accounts, then click on the "download transactions" button. This brings up a browser window that brings up with Citibank Online site, where I log in and make my way to the area where I can get the QFX file which Quicken intercepts and imports. This is ugly.

I did some research on the Quicken site and got more confused than helped. The one thing I did notice, though, was that Citibank Onlin only offers WebConnect, whereas Citibank offers DirectConnect. How do I specify using one over the other? How do I check the Quicken configuration for these accounts to use DC instead of WC? Heck, _can_ I?

Thanks, pete

Reply to
Pete
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Ah, well, I answered my own question. Talked with Citibank. Gotta sign a form they snail-mail to me and then snail-mail it back to them. For the hassle, they get to charge me $9.95/mo to do what all the other financial institutions I deal with give me for free. Pleh on Citibank.

Reply to
Pete

Citibank waives the fee if you maintain $10K between deposit and investment account. No banks give you Quicken Acess direct access in general as they bundle Quicken Bill pay service.

Chase/Wells Fargo/ Bank of America and Citibank will all waive the fee tho with min balance requirements.

Reply to
ob

Sorry left out so Info on above post. Chase/Wells Fargo/ Bank of America and Citibank all charge $9.99 for direct connect if you dont meet the balance requirements.

Alot of other banks do the same thing like Wachovia. The only major bank I know that does not charge for Quicken direct connection with Bill pay is HSBC that I know of. Some of the smaller Internet banks tho do offer Free transaction download but charge for bill pay or give service away like HSBC does.

Reply to
ob

Thanks for those pointers. My wife and I have had reasons to lave Citi for a while now, this just adds to the list.

Thanks again.

Reply to
Pete

Not true with Wells Fargo...

They'll waive any fees associated with online banking (via their web site), but the charge is $6.95/month if you want to utilize Quicken for bill paying. My wife and I have their Portfolio Management Accounts, and still get charged the fee.

Notan

Reply to
Notan

I have been using Citibank's online services since I had a Commodore 64 (well before your time). In my judgment, they have always been in the forefront of online technology and have always done a great job for me. Sorry your experience has not equaled mine.

Reply to
Z Man

When I called around a couple of years ago Wells Fargo told me with a min balance they waive Quicken access fee. Maybe the guy at the bank misunderstood me and thought I wanted to use web based bill pay and be able to download Qif file into Quicken.

Reply to
ob

"Z Man" wrote in news:eIX8f.5052$lg7.1688@trndny02:

Replace Commodore 64 with Apple ][, and my experience has been similar to Z-Man's. However, it was easier to fulfill the minimum balance requirements when I had a Citibank mortgage. Since they didn't react to the latest request for a mortgage (I had to go to just a HELOC on my new house after our move to Jersey), it has been harder to keep up with the requirements for the minimum balance for a "everything counts" account that includes some brokerage stuff. Citibank has also cut out the easy access to accounts at other institutions that they used to sponsor under "aggregated accounts" at their Direct Access site (or whatever they call it now).

I use Quicken access to my Citibank savings, checking & brokerage accounts. It doesn't really work any more for credit cards, it seems, certainly not for the Sears MC I use occasionally. -- Best regards Han email address is invalid

Reply to
Han

On Sat 29 Oct 2005 08:32:38p, ob wrote in news:1130639558.500878.27580 @g47g2000cwa.googlegroups.com:

Citibank charges no fee for this if you have only a credit card account with them (same with Discover card). Chase has no minimum balance to avoid fees for most customers (CC only or banking) for any Quicken access, including billpay (same for NationalCity Bank).

IIRC Bank of America does not even offer DC downloads unless you also have a checking account with them.

Reply to
Mike L

Why don't you all folks who bank with commercial banks simply look into community-chartered Federal Credit Unions ? I just don't understand (unless, of course, you can't join any, but that's becomming rarer and rarer) why ANYONE would bank with a for-profit commercial bank?

It is true that for direct-connect and Bill pay, I need to have a consolidated minimum balance, but that includes car loans, home mortgages, and savings accounts - not too hard to do. Plus a huge in-network free ATM services and rebates on a certain number of out of network ATMs each month I believe (I don't use them that often, so it doesn't matter to me that much).

Just a suggestion.

Reply to
Andrew

On Sun 30 Oct 2005 10:38:30a, ob wrote in news: snipped-for-privacy@g44g2000cwa.googlegroups.com:

I guess I am talking only about new Chase bank customers that were up until last week still Bank One customers. I guess they don't extend the same courtesy to their long term customers :(

I got a nice welcome, cup of coffee and cookies and a voucher for a $75 gift card at Starbucks for being an auto-converted customer and making a deposit. I continue (as I did with Bank One) to do all online banking, billpay, DC, etc at no charge and with no minimum balance and my payments are guaranteed to get there on time.

My bad, didn't take the time to read the whole thread. Squusa me.

For my back up you would have to peruse Chase's banking site information at

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which services me for Quicken and outlines all of their services, fees, and promotions for the set of Chase customers that I belong to.

You would in addition have to peruse Chase's website at

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for infomation on the Chase Visa card services, fees and promotions for the set of customers that I belong to.

Although I do checking at both NationalCity and Chase I will be using their predecessors' checks for about the next 5-10 years since I write very few checks... unless I feel it prudent to abandon ship. Bank One had some VERY scary/poor software controls; I am told this software will continue to be used by Chase for the set of customers that I belong to (maybe everyone?) for the forseeable future. My personal banker abandoned ship and she was the only contact I had in the whole corporation who knew how to get things patched up for me when things turned sour multiple times over the past year or so.

Reply to
Mike L

On Sun 30 Oct 2005 10:58:35a, Andrew wrote in news:YY69f.27191$ snipped-for-privacy@fe08.lga:

I do use both. Currently I use my credit union mainly for charitable giving only because I have a sh*tload of quicken checks I ordered years ago and also use their credit card and ATM card when travelling anywhere where foreign currency is used. I also go there if I need to buy some free American Express traveler's checks. I did have extra cash stored in their Money market fund but other FIs (not banks) are now paying much higher. Most banks I use, have the same type of ATM offering as the credit unions and of course the banks have FDIC insurance.

I rarely use the credit union otherwise nowadays as mine has no plans to offer Quicken support which is now a requirement for me before I actively use an account. I do use their website links if I am in the market for a car, and will again use their money market account when they jack their rates up to the competitive level again.

Reply to
Mike L

On Sun 30 Oct 2005 01:50:17p, Mike L wrote in news:Xns96FF8CC287701Y1mlcpm1231eb@207.115.63.158:

IIRC, they very surprisingly made little or no mention of Quicken support in their posted information about bill pay and none at all when they explained online banking; all of their online banking examples were for those using the website -- but the Quicken interface is fully supported. I think they made a big mistake in not advertising their Quicken support very boldly and especially the fact that all Quicken functions including DC are supported. When I was first signing up I had to talk to someone on the phone to find out exactly what flavor of Quicken support they had in place. I believe I have seen the same type of lack of advertising at other FIs.

Reply to
Mike L

Again Mike not trying to argue with you. NO ONE IS DISPUTING CREDIT CARD COMPANIES OFFER DIRECT CONNECT FOR FREE FROM CITIBANK OR CHASE OR FIRSTUSA.

Firstusa was Chases credit card division. They never offered checking accounts at all. So what is your point? Again this thead was talking about direct connect for checking account.

You keep talking about how to goto

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You cant open a Bankone account any more. If you are grandfather into an old account that was offered and no longer offered why would anyone asking about info on Chase care? They cant get the same promo as you as BankOne no longer exists.

Are just trying to hype up Bankone? Do you work for BankOne? No one cares about the fact if had an old Bankone account you can get free Quicken Access as if they looking to change banks today they cant get the same offer or promos you have which I still find hard to believe will not change if Chase if changing the way they handle there own long time customers account as Nov 1.

Reply to
ob

On Sun 30 Oct 2005 03:25:40p, ob wrote in news:1130707540.617732.183630 @g44g2000cwa.googlegroups.com:

My reply 2 up asked you to excuse me already and also answered some of the questions that you asked of me (I guess you forgot). Why do you continue to ask questions about FirstUSA and Bank One? No one can even open an account there! No one even cares. :)

Reply to
Mike L

You've way overdone this; you have nothing else useful to offer, the rest of the readers here are not morons. Move on.

Reply to
John Pollard

John Pollard not sure what your problem is. But last post about Citibank and chase how payments are made how with 2006 payments lead get messed up you said the problem was not with Quicken because it works 100% for you. Then after 4 posters responed some from Citibank and others from Chase and Wells Fargo having the same problem as me and the OP from Citibank you sure shout up and did not say 1 word.

I have seen many posters slam you on Quicken.com own forum for answering question wrong or telling people to shut up. I really dont understand what your problem as you think to know everything but then when people asked a simple question of who did you bank with or how do you have your Quicken Bill pay service set not 1 peep from you. So instead of trying to help you just write what you think and then ignore any question asked back to you.

So like people have told you on many Quicken forums just STFU go back to work at INUIT. Tech support people like make me not even want to support your company. When all you have to do is answer questions which you like and then ignore any question where you might have to admit there is a problem with the software your company writes.

Reply to
ob

In addition to beating a dead horse, you seem to have a problem getting your facts straight. A sure sign of desperation is to make false claims: I do not work for Intuit, never have; I have no connection with the company whatsoever. But it is very revealing that you think that someone with my opinions *must* work for Intuit, it shows how completely out of touch you are with reality.

Reply to
John Pollard

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