Quicken 2005 Premier: "Internal Data Error..."

Some more information:

I loaded up a data file I keep for my mother. Doing an update on it results in the same error message. Both files Validate without problem.

The error message says "Internal data error." Could that be wrong? Could this be a problem with Intuit's server and that's the place that's having the "Internal data error?"

"David A. Lessnau" wrote in message news:XSyIh.998$ snipped-for-privacy@newsfe22.lga...

Why would you expect Quicken 5, or any other older program, to work on Vista?

Vista will require folkes upgrading much of their software.

If Quicken 2007 is stated to be Vista compatible, then that's what you will need.

Hi, David.

How about this for a coincidence? Just after reading your message, I was catching up on some year-old posts here and found one by "Les" on 4/2/2006, with the subject, "Error Message - Inconsistent on 2 different Computers?????" Since you may not be a packrat like me and that post may have scrolled out of your reach, I've copy'n'pasted the whole message:

I use Quicken 2006. About 2 weeks ago, I got the following error message:

Portfolio accounts Internal data error: [No Cust Info] Loading for Acct key: ---"

A couple of very knowledgeable people on this forum responded to my problem and suggested that I validate and supervalidate the file, since the data file might be corrupted. I did this and no errors were indicated. I chatted with Intuit Tech support but they were no help.

Since then, I have taken a 2 week old backup, well before the error message appeared, and loaded that data file onto my other computer ( I got a new computer 3 months ago) which still had Quicken 2006 loaded on it. I did not have this error message and I have done several downloads and there are no error messages. I then copied this data file, validated and supervalidated the copied file, and no errors were indicated. Then, I copied the copied data file back onto my new computer and opened up Quicken. Then I did a download, but still see the original error mesage on the new computer but not on the older computer. It is the same data file and same quicken 2006 rel 6.

How can this be?????? Do you think that I should uninstall quicken 2006 from the new computer and install it again? By the way, I have another data file which I use on the new computer and it has no error messages with it.

Would appreciate any help or suggestions. Other than the error message in the OnLine Summary Report, everything else seems OK!!

Sadly, there were no responses to Les' question. However, his year-old post shows that it has nothing to do with Vista (as someone suggested), but is a pre-existing problem that is most likely caused by something within Intuit. Perhaps Les or the "very knowledgeable people" that he mentioned have by now found a solution to the problem.

RC

RC,

Thanks for digging up that post. That's good information to know. Since my data files *seem* fine, I figured I'd mess with Quicken itself. So, I uninstalled it and re-installed it. This time, when I ran the installation executable, I ran it as Administrator and told it to put Quicken in a custom directory (C:\Quicken instead of C:\Program Files\Quicken). From some of the posts on Intuit's own "support" forum, it looks like keeping the program out of the Program Files directory helps with Vista installations. I also ran the latest program update (manually downloaded) as Administrator. My data files are already in a non-default directory (\Documents\Quicken), so permissions problems shouldn't be an issue. Unfortunately, I'm still getting the error message. One good thing seems to have come of it, though: Quicken no longer fails when I exit after doing a One Step Update.

Since no one else has chimed in saying they're getting the same error (either in my case or in the one you found), I'll assume something has happened in a data file and Quicken doesn't know what to do with it (even though it Validates fine). I'll try some of my backups and see if that helps. I'll also do some more Googling with the information you've provided.

Thanks, again.

RC,

Following up on my previous reply to you, thanks to your input I was able to fix the problem. I couldn't find any other information on the web about this, so I double-checked an old backup. It updated fine without that error message. I then re-loaded my original files and did updates in them. They, now, both work fine. I have no idea what happened. But, I'm guessing that something must have happened to one of those "data" files that Quicken uses to download information (i.e., not the QFX file). Loading up an my old data and whatever that associated file might be, and then doing an update, seems to have fixed that file (must have knocked a stuck electron loose :) ). Whatever it was, it's working now. Thanks.

Hi, David.

Congratulations! ; RC,