Yesterday when I did a one step update, I go tthe following error message on the OnLine Update Summary:
"Portfolio accounts Internal data error: [No Cust Info] Loading for Acct key: ---"
What is the significance of this message? What do I have to do to clear it up?
Thanks in advance for any help.
Try backing up the account and validate it. Look for errors. If it gets rid of the message, then compare the "new" vs. "old? accounts and make sure everything (balances, transactions, etc.) are intact.
I did as you suggested; the validation worked OK and there are no changes - error message is still there.
Your data file is toast. Look up the number for the Intuit data recovery services and give them a call. They sometimes help recover data for free if it was a Quicken error that corrupted the data to start with.
Toast?? But, I don't see any problems other than this error message. I did a validate and it worked OK?????
OK, so "toast" is too strong. ;) You have crumbs in your file. Call Intuit to help you determine if you can shake it out or if you need to remake the file. Validate is notorious for missing corruption in certain areas of the Quicken filesystem.
MikeB
Les wrote:
A thought just struck me. Try it in a copy of your file. Disable all your accounts for transaction download. Delete the .QEL file of your Quicken fileset. Then start Quicken up and reenable the files for transaction download. The downside of this process is that Quicken will download as much transaction history as each FI supply as you will have deleted Quicken's transaction download memory and you will have to process those downloaded transactions. But it may cure your other problem.
MikeB
MikeB wrote:
Based on John Pollard's comments in an earlier thread, I'd try a validate (or even a "super validate") on the copy after disabling the online accounts and deleting the QEL file..... Worth a shot?
thanks for trying to help. I did what you guys suggested but to no avail. I even supervalidated a copied file. I then "chatted" with Intuit, but that guy was rather worthless / clueless. He suggested I rebuilld a new file with export / import routines, but since I have Q2006, I don't think that will even work due to lack of QIF routines.
At this point I don't know what to do? As a last resort, can I send the files to Intuit and they will "fix" them? What is frustrating is the fact that other than the error message on the Online Summary, I don't see any other "operational" problems.
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