Problems Downloading Citibank Credit Cards

It looks like Citibank is falling apart from where I stand. We have always had problems downloading their credit card charges into Quickbooks, but at least they had an 800 number for web site support with people who could resolve the problem with their server and reset it. Now they have closed down that support group, and the new web site support group knows nothing about Quickbooks and refuses to help with those problems.

Attempts to download from the Intuit server fail with code OL-205. We watched the traffic with a network sniffer, and it's very clear that the requests get to the Intuit server, and the server does respond back with that code. There is no firewall or network connectivity issue between our Quickbooks installation and the Intuit server.

Anyone else seeing this?

P.S. I realize this is a Quicken group, but I think Quicken has a similar feature that uses Citibank cards as well?

Reply to
Will
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I've been getting OL-301-A "financial institution has rejected your request ..." errors from Citi cards for the last week or two. Interestingly, in spite of this error my recent payment got downloaded.

Reply to
The Streets

I use Quicken 2008 and have not had any issues with Citibank. I have

3 different credit cards all l>It looks like Citibank is falling apart from where I stand. We have
Reply to
Gordon

I've been getting this OL-301-A error lately as well, but I presumed that was because my Quicken Credit Card was being transferred from Citi to Chase.

Are you folks using the Quicken Credit Card? I was notified about a month ago that Citi was no longer supporting Quicken downloads, and that the Quicken Credit Card business had been bought by Chase. I just got the new cards in the mail a few weeks ago and Quicken integration is supposed to be implemented by Chase on July 2.

-- Mark

Reply to
Mark Hood

I am not using a Quicken credit card - just a Citi group MasterCard. Haven't heard anything about no longer supporting downloads. Again, one interesting thing is that I do seem to be getting the downloads in spite of the OL-301-A error. BofA stopped daily downloads of my Visa card transactions some time ago -- I now only get them once a month. One reason that card is my last choice for purchases.

Reply to
The Streets

Can someone publish the number at Chase that was taking over that product from Citi? Is there a contact number at Intuit for the transition?

It looks like on the Quickbooks side that Citi has fired everyone who ever knew anything about this product and simply abandoned it with no notice to any customers. That's just great (NOT), since we run the vast bulk of our company's purchasing of sub-$1K items through those Citi cards.

Anyone who has any information on whether the Quickbooks version of product has any future I would really appreciate your posting this. It's beyond rude that they gave no advanced notification to customers about this event.

Reply to
Will

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