Quicken Server error(s)

Quicken 2008 Premier

I recently received an LL Bean credit card - it provides free shipping. I set up the account in Quicken with the new account wizard so I would think the login and other information in Quicken is OK. But I have not been successful are OneStep Updates on this account. For two days in a row, I get the following message in the One Step Update Summary.

Barclays Bank Delaware Quicken was unable to update your accounts due to an error on the Quicken server. The Quicken team has been notified of this error and is working to resolve it. Try again later or update your accounts from Barclays Bank Delware Web site. Your financial institution cannot resolve this issue.

Is this something that is apt go away? I have other credit card processed by Citi and have never seen this before.

- Email will be: 2Cybers at gmail-dot-com

Gordon Potter Atlanta, GA USA

Reply to
Gordon Potter
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This sounds a lot like the message you get when an Express Web Connect download fails (often error code OL-501). I see that Barclays provides only Web Connect downloads, so if you were downloading from them using One Step Update, I think you must have been doing an Express Web Connect download.

I think the error results from the inability of Quicken to provide the correct response to a Multi-factor Authentication request by the financial institution.

I believe there is a mechanism in place designed to handle "most" (but not all) such requests ... but I believe it also requires some work (and quite possibly, some ongoing work) on the part of the financial institution to provide certain information to Intuit/Quicken. Quicken needs information from the financial institution to allow Quicken to answer security questions on your behalf; if Quicken doesn't have the instructions, or the instructions are not correct, or do not contain current valid responses ... Quicken won't be given acess to the fi's web site to do the download. [Quicken is trying to log on to the fi's web site as if it were you logging on.]

If you're not getting acceptable results using Express Web Connect from your financial institution (I have 2 EWC fi's and they work virtually 100% of the time), your only recourse is to use plain Web Connect.

[I think it's possible that over time, Intuit will be able to fix some of these EWC problems, with the help of the financial institutions. I also think that some other EWC problems may never get fixed.]
Reply to
John Pollard

John I appreciate the background, but I am still left with a pile of ignorance -

First off, yes I do get the OL-501-CC error codes.

I have no idea if I am trying to use Express Web Connect or not - Are you suggesting that by using (or not using) EWC I might get different results?

I also have a Credit Card that is processed by FIA Bank Card Services which I understand to be the former MBNA - anyway both are in Delaware. That credit card will not and never has even when it was MBNA download into Quicken daily transactions.. After the statement period closes, it is possible to download the transactions on the statement. I have learned how to deal with this. If the LL Bean card at Barclays is the same deal I understand - but the error messages don't tell me.

Lastly, if this EWC is different than the FIA bank card deal that is OK also -- just would like to know if this is something that has a 1% chance of getting fixed in the next year or if it is something that might get fixed in a period of weeks.

Thank you shar>Gord>> Quicken 2008 Premier

- Email will be: 2Cybers at gmail-dot-com

Gordon Potter Atlanta, GA USA

Reply to
Gordon Potter

To see if an account is using Express Web Connect for downloading, go to the Overview tab of the account and click the "Change Online Services" button. If the account is using EWC, it will say, "This account is cnnected via Express Web Connect" in the "One Step Update" section of the dialog.

If you having problems with an fi that is now setup for EWC; you should be able to significantly improve your download success rate by using plain Web Connect with that fi. If you do a One Step Update and an account setup for EWC has a problem downloading (and you don't want to wait to see if it will succeed the next time you do a One Step Update; logon to the account manually and intitiate the download yourself.

[I do not believe fi's that only download transactions that have appeared on statements will generate error messages for that reason during a One Step Update - and certainly not a 501 error. If you're getting the 501 error, I believe it means Quicken is unable to satisfy the security requirements to log on to the fi's web site ... which probably means the fi has not supplied correct logon security info to Intuit.]

I can't tell you whether or when EWC will improve for any particular fi or even in general; I think it will need work from both Intuit and the financial institutions ... and I suspect the fi's are not all that anxious to spend much time or money on it.

Reply to
John Pollard

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