After upgrade 2009 to Quicken 2010 can not transfer between accounts

same problem have you found a solution

Andrew

Did you upgrade to R3? I moved from 2009 to 2010 and upgraded to R3 and do not have a problem with transfers. Hope this helps!

No solution as yet. I reverted back to 2009 in the interim.

I contacted Reckon (Australia), explained the problem but they couldn't duplicate it. Apparently my 2010 copy was not yet registered with them, which they talked me through and got that fixed. At the time I had a sneaking suspicion that maybe it was somehow related to the non-registration aspect, but that wasn't the case. In the end the lady on the phone was pushing me to contact their paid help line at $4.90 per min which I declined. Doesn't seem right to be paying them to fix a fault of a product I purchased from them.

In the next few days I might go through the installation process again, see what happens.

Cheers,

Steve.

No its a problem that has been around for years. Reckon pretend thats its a mystery because they are a slack bunch who want to vharge you to fix a bug thats been there since at least 2005. Its all to do with your currency setting. Somethines when you upgrade it looses the currency and poof you can't transfer any more. Your account balances should be prefixed with AU. If they aren't then no transfers anymore. I am moving away from Quicken for this very reason. Paying them not to fix a problem they caused in the first place seems a little rich.

We should complain to them as a group. Actually I think there policy of $4.90 a minute for warranty could be a breach of the trade practices act, must put in a complaint to ACCC or someone.. Upgrading may not cause the same problem next time.

Jeff

From memory after upgrade I think my very first transfer operation was in fact a transfer between different currencies. I've created a PayPal account in $US and from that account record my various $US type transactions. From my $AUD credit card account I transfer money to the Paypal account (it works under 2009 version). I never noticed whether AU prefix my account balances but will keep an eye on that the next time I attempt an upgrade.

So if your moving away from Quicken, what are you moving towards?

Steve.

Probably something online. Quicken has had cosmetic upgrades for years without much effort being put into optimising it. Also this transfer thing has been around for years and Quicken act as if they have never heard of it. Very dishonest. Very focused on getting every last cent out of their customers for the minimum effort.