Caution - Q H&B 2006 Unpays Invoices Without Warning

Apr 06, 2006 0 Replies

The situation:



Quicken H&B 2006. I did a "Receive Pmt" on (2) invoices but then made



a single bank deposit. (Usually in a situation like this I route the payments



through an "un-deposited checks" account, but didn't this time.)


The download from the bank had, of course, only the single deposit transaction.



So, I did a "Match Manually" and selected the (2) individual transactions



created by the "Receive Pmt's".


Quicken then combined the (2) individual transactions into a single split transaction.



The Memo field of the split lines contained the original Customer Names and



Memo fields.


So far so good.


The problem is that Quicken, without any warning or comment, also deleted the



payment information from the (2) original invoices! They're now back on the list



of Unpaid Invoices; and clicking on "Payment History" says "No payments applied".


Obviously this action is incorrect. And, had I not noticed it, could have lead to all



kinds of problems - dunning a client who had already paid being one.


Fore warned is fore armed.


Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required