Chase and paper reconciliation

This is now the second month in a row that my Chase Visa account has ended up with "online balance". I reset it last month -- and I have no idea how/why it got flipped -- and I just got my bill and went I when to reconcile it all it was *AGAIN* set to "online balance". Is this some Quicken problem? Or does it have something to do with the upcoming change to replace direct connect?

What's truly annoying is that the *entire* account, every transaction, was set to "reconciled" so, as it did last month, _nothing_ showed up in the window when I went to reconcile, other than that it said it was hundreds of dollars out of balance. SO: what I did [painfully!!] is changed EVERY transaction from the first charge in the current statement down to the very last one in my register from "reconciled" to "cleared" and I was stunned: I just did a reconcile and it was "Difference: 0.00". So I got it exactly correct.. I'm stunned :o).

But I'm sure hoping it doesn't switch back *AGAIN*... Anyone else see this with Chase?

/Bernie\

FWIW:

We have a Chase visa card, whose transactions get downloaded to Quicken multiple times a week. The Connection Method is Direct Connect.

I never "elect" to use "reconcile to an online balance" and all my reconciles (including the Chase visa) always stay with my choice to "reconcile to a printed statement". I would guess (and I stress that it is a "guess") that you have some problem with your Quicken data (QDF file) and/or your environment.

Do you have the Quicken Mobile & Web Preference, "Sync" turned "On". If so, that might be involved (to test, turn it off and see if you again get switched to "reconcile to an online balance".)

Here's a Quicken Community discussion with some sound advice from Sherlock to follow when restoring Quicken backups (it's possible that the issue Sherlock references has been "fixed", but I don't think it can hurt to follow his advice, just in case):

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